Responsible for the implementation of strategic company initiatives spanning eCommerce, FinancialServices and Contact Center verticals. Demonstrated success in partnering with key Stakeholders to define, create and implement solutions that resulted in improved customer experience and increased productivity by leveraging cloud based solutions.

I was responsible for managing multiple projects concurrently. Developed project scope and timeline and maintained documentation though out the life of the project. Identified and executed all necessary tasks to ensure on time delivery of final product. Acted as relationship manager for external Client requests

Demonstrated success in meeting client needs in an ever-changing environment. Continuously adapted to new project demands requiring expertise in business analysis, relationship management and project management and support.

Provided business expertise through the translation of business requirements throughout the SDLC process. Translated business requirements into functional requirements to be used as input into design specifications including use cases and process flows. Provided input into detailed project estimates and work plans. Organized and managed requirements and design review sessions. Supported and contributed to functional and User Acceptance Testing. Gathered training and user documentation. Analyzed and translated business and functional requirements into technical requirements to create high level technical design.