Amy Cole Email and Phone Number

Providing quality recruitment management services specialising in high volume and high priority recruitment needs for clients such as; HMPPS, NPS, Home Office, Ministry Of Justice and Metropolitan Police.

Supporting and driving forward HMPPS Wales during a significant period of growth and change in line with national guidelines and project objectives.Providing effective regional project management services to establishments and key stakeholders regarding progress and driving delivery whilst providing support and guidance.Created and implemented a variety of project implementatio, goernacne and assurance documents, systems and ways of working to support delivery and report to Senior Leaders, National OMiC Team and HMPPS Director.Lead on support visits and project review meetings, holding leads to account and robustly challenging activity owners where necessary to ensure quality and delivery.

As a member of the executive team I provided valuable administrative support, strategic support and assurance to the Directors team alongside Personal Assistant duties to the Director of HMPPS in Wales. Ensuring all requests of the office are met, compiling various reports and returns for Executive Directors, Secretary of State, and a variety of stakeholders and external agencies. Collation and tracking of a variety of performance related data. Undertaking and reporting on assurance visits in line with National Assurance Processes.Acting as initial point of contact for the directorate and developing and maintaining positive working relationships with a variety of stakeholders on the Directors behalf. Management of the Directors email inbox and actioning accordingly on the Directors behalf.Overseeing the Directorate office requests to establishments via management of establishment management coordinators to support the HMPPS in Wales’s vision of a collective Wales approach, limiting silo working and bringing the 4 PSP South Wales establishments into alignment regarding ways of working.

Act as Governor’s Secretary and provide administrative support to the establishments Senior Management Team, coordinating the Governor and Deputy Governors diaries ensuring smooth running of the establishments senior management team to enable delivery. Collation and tracking of a variety of performance related data.Acting as the initial point of contact for queries and requests of Governor and HMP Usk and Prescoed.

Provided administrative support within the Offender Management Unit, managing a case load of offenders ensuring all administrative activity was undertaken to allow progression through sentence. Support senior colleagues within the Offender Management Unit to enable effective management of prisoners needs in relation to sentence management. Ensuring all risk related data is captured and recorded correctly. Liaising with a variety of stakeholders to share relevant information and ensuring public protection.

Offer and Hire Contracts Team (01/06/11 - 14/05/12. 01/10/13 - 23/02/14)Transacting high volumes of Offer and Hire requests for the variety of clients provided for at the Shared Service Centre. Creating and Issuing contractual offers of appointment. Generating salary calculations. Compiling Management Information Reports. General Administrative duties.Organisation Restructure Project - (15/05/12 - 01/10/13)Delivery of the Organisational Restructure project for the National Offender Management client. Monitoring Progress against Project Plans. End to end transactioning of the recruitment process. Keying high volumes of HR records and general administrative duties. Liaising with colleagues, peers and service users to enable a swift and easy change into the new structure. Assisting the contact centre with general queries and policy issues. Providing efficient and quality administrative support to team.