Dutiful and flexible Customer Success Manager and Account Manager for SaaS software company. Duties and Responsibilities include:• Know customer needs through research and market data• Develop product lines and appraise new ideas for market viability• Assess competition by comparing products• Create product marketing communications objectives• Work with the sales director to create product sales strategies• Work with customers and sales to evaluate sales call results• Create long- and short-term product analysis for management• Bring new products to market• Market new products with sales, advertising and production teams• Determine anticipated demand• Schedule and assign operational requirements to follow up on work resultsProduct management and product developmentPeople management and customer researchCompetitive analysis

Provided instruction, training, and resources in order to facilitate the use of technology in the classroom which increased student use and knowledge about technology.Duties and Responsibilities include:• Primary intake point of contact for technology questions with escalation to appropriate staff as additional online learning resources; screen recording tools, mobile apps, online testing solutions, Microsoft Office, web conferencing tools, and other technology used in the teaching and learning process• Served as a resource for students, faculty, and staff, suggesting and provided innovative solutions for educational technology use• Set up and managed virtual meetings• Worked with Computer Services to coordinate the planning, purchasing, and inventory of technology equipment• Supported faculty in the effective use of technology by leading instructor training and professional development• Maintained and updated Educational Technology files and documents;• Communicated information and daily enrollment counts• Troubleshoot technology issues, research and implement solutions, and report progress to the Director and team• Scan, digitally file, and route documents in Document Imaging Software• Monitored Technology equipment checkout and inventory• Processed purchase orders and requisitions as needed• Demonstrated exceptional people skills with a strong customer focus• Completed tasks despite frequent interruptions, manage multiple projects effectively, and work independently• Participated in school committees, professional workshops, and conferences