Ensured compliance with all company policies and procedures.Evaluated reports from HR, team leaders, and operations managers to assess employee performance and identify training needs.Recommended policy and procedure changes based on employee and company requirements, including continuous improvement and development of the Employee Handbook.Conducted research on industry and regulatory compensation standards to develop salary structures and manage employee benefits.Created recruitment plans, interview schedules, and evaluation standards in accordance with HR methodologies and labor laws.Supervised all HR activities, communications, reports, requests, and documents generated and received by the team.Participated in interdepartmental meetings with other managers.Oversaw exit interviews and procedures.Managed all benefit-related topics, including employee enrollment and plan negotiations.Reduced employee turnover from 25% to 2% through strategic initiatives and effective management practices.

Opened and operated start up business and expanded sales revenues to exceed $225K annually.Professionally marketed and expanded business to include over 300 clients.Recruited, trained, and mentored 10 part-time and full-time associates.Locally and regionally recognized business for superior service and reliability for multiple years. (Yelp, Denver A list, Thumbtack, City of Parker). Hiring, recruiting, training, and scheduling of staff.Maintained effective levels of associate turnover and engagement to ensure consistent service.Built and maintained company website and social media marketing campaigns. Managed business accounting, payroll, insurance, expenses, and ensured profitable growth.Coordinated fundraising events to support local community initiatives and demonstrate community involvement. Forecasted business growth and executed successful plans to ensure consistent service.Monitored market conditions to accurately set pricing and proactively react to emerging business trends.Used business software to schedule client services and align with staffing availability.

Efficiently carried out the duties of patient care in a Medical Assistant role including patient triage, vitals, prior authorizations, venipuncture, medication administration (injections, nebulizer treatments, oral medications), lab order entry and preparation, patient follow up calls, medical records, assisting provider with procedures and assessments. Developed a system for storage, inventory and ordering of supplies and medications saving the clinic time and money on overstock and efficiency.Organized effective laboratory collection and services in a challenging workspace while maintaining high standard of care.Partnered with the Clinical Practice Manager in improvement of EMR documentation that lead to an average accounts receivable time of less than 30 days.Train and assist new employees in facility protocols and job responsibilities, as well as medical assistant skills.Insurance verification, Pre-certifications and prior authorization specialistSuccessfully transitioned medical records management from cumbersome and outdated processes to the compliant electronic medical records system (EMR). Adhered to all HIPAA guidelines to ensure patient confidentiality. Managed patient scheduling.Insurance billing and payment collection.

Implemented procedures and work flows for new EMR software.Conducted patient interviews to gather health history, vital signs and information about current medical issues.Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests.Recorded vital signs and medical history for 60 patients each day.Led patients to exam rooms, answered general questions and prepared patients for physicians by explaining the process.Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.