At Disability Housing Pathways, I draw on my background in support coordination to assist individuals in securing safe, suitable, and accessible housing. I play a key role in developing and advising on comprehensive applications for NDIS participants, ensuring their housing needs are effectively communicated and aligned with NDIS guidelines for options including, but not limited to, SDA and SIL.Beyond this support, I maintain our housing NDIS seeker registry, coordinate client file organisation, and oversee the company’s website and digital presence. I also handle administrative tasks, including account reconciliation and invoicing, while contributing to the design and management of branded materials. With a deep understanding of the Disability Housing System, I am dedicated to helping clients navigate the complexities of the NDIS to secure the best possible housing outcomes.

At Your Home SDA, I bring a blend of creativity, organisation, and empathy to the specialised world of disability housing management. My role involves supporting the efficient operation of property management services for SDA properties and other residential settings, ensuring tenants and stakeholders receive responsive and high-quality service.From assisting with accounts and tenant management to designing impactful branded materials and managing our online presence, I strive to uphold the company's mission of empowering tenants with choice and control in their living environments. My background in customer service and operations management complements my hands-on tasks, including client correspondence, website management, property reconciliations, and on-site visits. I’m passionate about contributing to Your Home SDA’s vision of creating inclusive, tenant-focused housing solutions and promoting choice and control.

As an Office Administrator at SOLAS Electrical and Solar, I support the company’s day-to-day operations by handling administrative tasks like invoicing, reconciliations, and account management. I also manage web design, content creation, and ensure that communication with clients and suppliers runs smoothly.I help coordinate various logistics, such as liaising with suppliers, coordinating with property managers for maintenance work, and overseeing essential team resources, to ensure everything runs efficiently. My focus is on ensuring tasks are completed effectively and supporting the team in any way I can.

As the first employee of a growing disability support service, I played a crucial role in managing operations and supporting the Director. My responsibilities included client relations, financial management, and operational oversight, ensuring the business ran efficiently as we expanded to a team of over 15 employees. I consistently stayed up to date with NDIS guidelines and processes, conducting regular research to ensure compliance with regulations. I oversaw and advised on client support and requests, managed follow-ups, and ensured individuals received the care they needed to achieve their NDIS goals. I also managed funding applications, consistently achieving high success rates in securing essential funding for clients. Additionally, I handled payroll, employee compensation under the SCHADS award, and invoicing for NDIS services. I provided crucial support to the Director, attending key meetings, contributing to decision-making, and coordinating client activities and services.

After returning to Adelaide from Canada, where I gained valuable experience in various restaurants, I resumed my role at, the very successful and well loved restaurant, "The Med", and was quickly given the opportunity to transition to the position of Restaurant Manager. My time abroad deepened my understanding of restaurant operations and guest service, allowing me to bring back fresh ideas that improved the overall flow of the restaurant.In my role, I streamlined systems to increase efficiency, including enhancing the POS system and developing an employee handbook with policies, procedures and workplace standards, to ensure consistency amongst our team. Living in the area my whole life has given me a strong connection to the local community, that enabled me to build strong and lasting relationships with both guests and team members.I led daily operations and oversaw shifts in an extremely busy and fast-paced environment, with a focus on improving both customer satisfaction and operational efficiency. My goal was always to ensure guests enjoyed a seamless, positive experience, while fostering a supportive and collaborative environment for the team to thrive and enjoy themselves.

As the restaurant hostess at The Woods Restaurant, I was the first point of contact for guests, setting the tone for their entire dining experience. I drew from previous experience therefore understood that first impressions are pivotal, so I made it a priority to welcome each guest warmly and professionally, creating a positive start to their time with us. By managing the flow of seating and dining with careful attention, I ensured that sittings were a smooth and comfortable experience, while also maximising guest turnover. My knowledge of our food and beverage offerings also allowed me to provide personalised recommendations, making each interaction feel thoughtful and tailored. Serving a diverse, international clientele at Big White Ski Resort further enriched my cultural awareness and communication skills.

As a restaurant server at Forte Restaurant in the Pomeroy Kananaskis Mountain Lodge, I developed a strong foundation in the hospitality industry, adapting quickly to the elevated service standards expected in a high-end, professional environment. I underwent an intensive three-week training program that focused on refining product knowledge, including food and wine pairings, while learning to provide top-tier service to guests.Additionally, I supported various children's events and activities, broadening my experience and contributing to my understanding of diverse guest needs. This role also gave me the opportunity to interact with an international clientele, allowing me to enhance my cultural awareness and adapt my communication style to serve guests from all over the world. This experience in a dynamic, professional hospitality setting allowed me to hone my customer service skills while contributing to a welcoming atmosphere for all guests.