Amy Crigger's Location
Bothell, Washington, United States, United States
Amy Crigger's Contact Details
Amy Crigger work email
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Amy Crigger personal email
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Amy Crigger phone numbers
About Amy Crigger
Accomplished Project Management Professional with 25 years’ experience specializing in Information Technology, Telecommunications, Retail and Customer Service industries. Demonstrated ability managing large-scale programs (>$50M) and projects in both fast paced entrepreneurial environments, as well as Fortune 100 enterprises. Proven leadership in a variety of SDLC methodologies including Agile-Scrum, Hybrids, and Waterfall.
Amy Crigger Work Experience Details
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Senior Program ManagerSymetra Nov 2022 - PresentBellevue, Wa, Us -
Senior Program Manager - TechnologyNordstrom Feb 2018 - Nov 2022Seattle, Washington, UsPlanned and managed technically complex, large-scale projects from conceptual stages through post-launch support as well as redirecting at-risk projects to successful conclusion. Recognized competency implementing solutions based on diverse technical platforms with highly technical infrastructure deployments. • Delivered new Data Center being used as the Primary Production Data Center for hosting on-premise applications and services. Initiative included implementation of a new Compute, Storage and Networking Platform, Data Protection solution and delivery of a CICD Pipeline, empowering Application teams to self-serve data center resources, promote efficiencies and standardization by automating common tasks to be reusable across all data center footprints, reducing risk by automating data center changes, removing human error potential with manual changes. -
Program Director - OperationsAviation Technical Services Jul 2017 - Feb 2018Everett, Wa, UsATS provides seamless support for military and commercial aircraft operators which includes air-frame maintenance, repair and overhaul services, engineering support, component repair and business jet services. Hired to lead enterprise initiative to implement technology solutions, supporting improvements in quality and operational performance as well as management of Cloud Migration for on-premise solutions. -
Senior Program Manager - Global TechnologyStarbucks May 2015 - Jul 2017Seattle, Wa, UsManaged Digital Platform initiatives for Starbucks with the largest and most robust mobile ecosystem of any retailer in the world, with 12M rewards members, 9M mobile transactions weekly and 6B loaded onto prepaid Starbucks cards.• Program Manager of the Technology project that successfully implemented a new business channel, Mobile Order & Pay, delivering $1B annual revenue.• Implemented SaaS solution (New Relic), measuring and monitoring performance of web and mobile applications and infrastructure, resulting in a reduction in Mean Time to Recovery (MTTR) and improved code quality and enhanced performance analytics prior to Production Release. • Delivered automation with Chef, improving deployment pipeline for infrastructure and applications, automated testing for compliance and security as well as reporting for troubleshooting, auditing, and management of the Digital Platform, reducing environment delivery timeline by 125%.• Accountable for implementing technology, enabling a new delivery channel at New York’s Empire State Building where baristas will deliver residents their favorite food or beverage. -
Principal Project Manager - Information TechnologyPhysio Control May 2013 - Feb 2015Redmond, Wa, UsPhysio Control is a world leader in development, manufacture, sales and service of external defibrillator/monitors and emergency medical response equipment.• Led team accountable for the conversion of an organic solution to SalesForce which also included conversion of existing middleware platform to Dell BOOMI. • Implemented vendor strategy to identify and secure skilled resources to fill gaps of internal resources. • Implemented software testing methodology which included automation for regression testing, standards for creation and execution of test cases, process documentation to support end-user training as well as defect triage process. -
Sr. Project Manager - Enterprise Program OfficeT-Mobile 2009 - 2013Bellevue, Wa, UsAccountable for managing projects and programs focused on enterprise wide business initiatives with a strong emphasis on information technology solutions. Programs consist of multi-tiered projects with high visibility, aggressive schedules and require significant negotiation to balance the needs of multiple stakeholders and enterprise objectives. Projects include:• Managed 650 team members delivering a Next Generation unified desktop to 34,000 users in Customer Service & Retail, enabling cross channel parity while increasing frontline productivity and reducing calls to Customer Care. -
Sr. Project Manager - Information TechnologyT-Mobile Jun 2006 - 2009Bellevue, Wa, UsPlanned and managed technically complex, large scale projects from conceptual stages through post-launch support as well as redirecting at-risk projects to successful conclusion. Recognized competency implementing solutions based on diverse technical platforms including CRM, Billing, Middleware, eCommerce, Business Intelligence, Speech IVR and ERP. • Lead 200+ business and technology professionals implementing improvements in existing systems and introduction of third party CRM software to provide a single view of all systems used by 12,000 Customer Service Representations, improving desktop efficiency and reduced staffing cost, resulting in $26M annual savings.
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Project Manager - Product Development & Information TechnologySeamobile 2005 - 2006UsContributor of a 13 person venture funded enterprise delivering a satellite based ship-to-shore communication infrastructure. Managed an external team of program engineers delivering a software application that monitors and controls wireless call processing, enabling SeaMobile to have the competitive advantage in the maritime wireless industry (enabler of joint partnership with AT&T). Managed network deployments, encompassing server configuration, network integration, equipment testing and shipping logistics for customer locations around the world. Ensure system availability, fault management, configuration management and disaster recovery with SeaMobile engineers and third party vendors. -
Project Manager - Customer ServiceAt&T Wireless Oct 1998 - 2005Dallas, Tx, UsLed cross-functional teams responsible for the successful launch and support of new products and services for the Customer Service organization. Identified and resolved major system management challenges, avoiding significant revenue impact and decline in customer satisfaction. Accountable for implementing process and system improvements for 1.1M prepaid customers.
Amy Crigger Skills
Vendor Management
Pmp
Sdlc
Program Management
Pmo
Cross Functional Team Leadership
Telecommunications
Business Intelligence
Software Project Management
Process Improvement
Project Portfolio Management
Integration
Project Management
Management
Agile Project Management
Business Analysis
Requirements Analysis
Wireless
Business Process
It Strategy
It Management
Software Development
Business Process Improvement
Project Delivery
Agile Methodologies
Visio
Sharepoint
Requirements Gathering
Product Management
Project Planning
Cloud Computing
Enterprise Architecture
Team Leadership
Ms Project
Mobile Devices
Business Requirements
Resource Management
System Deployment
Team Building
Outsourcing
Call Centers
Data Warehousing
Solution Architecture
Itil
Scrum
Voip
Customer Experience
Change Management
Systems Analysis
Mobile Technology
Amy Crigger Education Details
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Washington State UniversityCommunications -
City UniversityProject Management
Frequently Asked Questions about Amy Crigger
What company does Amy Crigger work for?
Amy Crigger works for Symetra
What is Amy Crigger's role at the current company?
Amy Crigger's current role is Senior Program Manager | PMP, Scrum Master.
What is Amy Crigger's email address?
Amy Crigger's email address is am****@****rom.com
What is Amy Crigger's direct phone number?
Amy Crigger's direct phone number is +120631*****
What schools did Amy Crigger attend?
Amy Crigger attended Washington State University, City University.
What skills is Amy Crigger known for?
Amy Crigger has skills like Vendor Management, Pmp, Sdlc, Program Management, Pmo, Cross Functional Team Leadership, Telecommunications, Business Intelligence, Software Project Management, Process Improvement, Project Portfolio Management, Integration.
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