Amy Cureton Email and Phone Number

• Maintained accurate and up-to-date client databases and electronic filing systems, ensuring data integrity and confidentiality.• Generated reports and analyzed data to support decision-making and operational planning.• Adept at collaborating with cross-functional teams to implement process improvements and enhance overall operational effectiveness. • Handled correspondence and communications, both internal and external, ensuring timely and accurate responses.• Organized and executed events; both internal and external. • Executed account maintenance tasks, such as processing client transactions, updating account information, and ensuring compliance with regulatory requirements.• Conducted regular account reviews to ensure the accuracy and completeness of client records.• Assisted in compliance monitoring activities, including reviewing documents for adherence to regulatory guidelines and internal policies.

Works directly with the General Manager to manage all activities of the property including staff members and each property department.• Performs goal setting, labor expense control, and general expense control with the housekeeping,front desk, engineering, food and beverage, and sales departments.• Reviews P&L, monthly forecasts and practices general hotel accounting responsibilities includingaccounts receivable.• Overview HR matters including; selective hiring, behavioral interviewing, effective training andcoaching, and supporting performance reviews for each department.• Oversees all guest service activities, in combination with the GSM, to ensure that corrective action isbeing taken to suppress any guest complaints and to continuously improve and round out the guestexperiences.• Directs and manages all property operations including daily accounting procedures, sales reports(STR), and weekly scheduling for each department.• Trains three select-service properties on the Franklin Covey 6 Critical Principles for Leading a Team.

• Interview, hire, and coach all front desk and culinary talent members. • Ensure all Front Desk and Re:fuel Culinary quality standards are being complied with and consistently followed. • Respond and coordinate all guest relations in the GEI portal. Aloft CB was named #1 Aloft in North America in 2014; named #1 Aloft Globally in 2015 & 2016• Serve as front line to all guest complaints, issues and communication.

Started as a front desk associate and moved up to front desk supervisor in 2 seasons. While a supervisor I supervised multiple employees, trained employees, scheduled a total of 10 people, and solved problems that would arise during the shift.