Blue Shield of California

Chase Bank - support underwriting department Sept. 2017-Nov. 2018

Re-enter 30 to 100 students per quarter assisting with financial aid, while troubleshooting any social problems encountered by college students 2010 Top Achiever for the Western region of Art Institutes making me the top 6th performer out 45 locationsCounsel students on academic standing based on a SAP evaluation, directing them on the appeal process if applicableCompile reports on re-entry students every quarter, updating information and status in CARS

Summary of positions: SINTN Medical School, SIEPR/SCID Economic Departments,Stanford University, Palo Alto, CAMeyer & Ferrell Labs, Stanford University• Processed reimbursements, advancements and other checks using Oracle Financials iOU system• Processed invoice payments through the Oracle Financials I-Procurement system• Provided event planning-CCARE Conference and Gavin Wright Conference, (Stanford University)• Processed PCard transactions for SINTN/SCID office and the Service Center• Managed John Shoven’s calendar and providing any additional administrative duties needed• Tracked expenditures of college events for reimbursements • Ordered all office supplies and maintained inventories as needed • Managed calendars and set up foreign travel itineraries. • Maintained the Meyer Lab website using Dreamweaver software • Submitted the new training grant successfully by completing all the tables

Re-entered 300 to 400 inactive students quarterly assisting with financial aid, all other aspect of the registration process, while providing trouble shooting for social problems encountered by college students Assessed student charges and verified eligibility for return Advised students academically setting up their schedule, while outlining program changesWas on the transition team which implemented Campus Vue software used for student recordsHandled supervisory responsibilitiesPut charges on up to $400,000 per quarter, audited student ledgers for accuracy while making changes as appropriate, and was responsible for 1.5 million dollars annual revenue source Compiled reports on re-entry students on a quarterly basisAdjunct instructor teaching two sections of an introductory class entitled College Success Skills, per quarter, for more than 3 years

Managed the Cash Office, Customer Service, Pricing, Receiving, and all front-end teammates stepping into any of those roles when needed Developed a weekly schedule for a team of 60 to 75 teammates, which met labor budget benchmarks Counseled teammates on overages and shortages, and any other issues as neededDid all the hiring and terminations of the front end staff as needed

Wrote new topics and maintained current topics in the help facility using RoboHelp and Word software for semi-annual software releases on four different software applications Provided input during critical design reviews Coordinated with programmers on best possible functionality of softwareManaged projects within the help team including supervising others