Senior Process And Governance Analyst
CurrentLeading cross-functional teams to ensure compliance with legal regulations. Responsibilities including providing performance reporting for the Customer Service Divisional manager and assisting the branch managers in identifying, developing and implementing strategies for process and system improvement. Key responsibilities:Compliance and Governance• identifying the Customer Service Division risk, compliance and governance in accordance with the Economic Regulation Authority and managing the Division compliance plan to increase the level of internal confidence and positioning• monitor and ensuring the Division compliance program including the review process is kept up to date and being managed and recommending controls and continuous improvement in compliance processesDivisional and Branch Performance Reporting• prepare and provide timely performance and financial reports to assist with decision making and monitoring of performance• monitor branch performance and identify opportunities for process and system improvementForecasting and Budgeting• provision and analysis of annual forecast and budget for Customer Funded work and Gifted Assets• provision and analysis of annual and quarterly work allocation forecast to the Alliance partnerProcess and System Improvement• ensuring risks are managed effectively and escalates where appropriate• identifying system changes to assist in providing accurate reporting and information to establish performance metrics