Amy Daniel Email & Phone Number

United States

Urbandale, Iowa

Urbandale, Iowa

Urbandale, Ia

Audited operational functions to ensure that processes adhered to company, carrier, and compliance requirements. Identified additional training needs and gave feedback directly to colleagues. Provided technical reviews of the program through reports that were used to make changes in the operation of the program. • Identified issue in customers insurance coverage when a vehicle was added to the policy. Developed process of when information was obtained from the customer the date the vehicle was acquired was obtained and documented. Resulting in decrease in lapse of coverage and cost saving to the customer and the company. • Acted as a liaison between the operations department and Marsh’s commercial insurance programs, to ensure that all carrier and client requirements were met. Operational changes were properly communicated to all front facing staff resulting in a reduction in proof of coverage issues and compliance with program requirements.• Oversaw quality assurance team for outsourced client program. Assisted in establishing requirements and communicated the information to the team. Performed second level quality evaluations to ensure that information was reviewed properly. Held regular discussions with overseas team to troubleshoot problems and discuss evaluation results.

Urbandale, Ia

Reviewed certificate of insurance data to ensure that it met client requirements. Processed and entered client information into company system. Corresponded with insured clients to obtain information or inform them of compliance status. Answered client calls to discuss questions regarding requirements or status updates. • Assisted in creating new client procedures, which helped ease the new client and the employees into the program. Communicated new and updated requirements to customer service specialists to ensure that all colleagues were using the same procedures. Provided the client with one point of contact resulting in accuracy of customer information and customer satisfaction.• Participated in the updating of client requirements and procedures by holding round-table discussion with employees. Contributed insurance knowledge to assist in making sure that certificates were processed accurately and met the standards set by the client and the company.

Des Moines, Ia

Answered inquires, researched, and resolved issues from clients and field administrators. Modified existing accounts to reflect changes in beneficiaries, investments, and other account information as needed. Took ownership of work issues until resolved.• Assisted in new program implementation by testing program in a live client environment. Provided feedback, which allowed upper management to make the necessary adjustments before rolling the program out to the entire staff. Became program subject matter expert and assisted in the training of new users

Bachelor Of Arts (B.A.), Political Science And Government

Activities and Societies: Kappa Alpha Theta Dance MarathonMember of Kappa Alpha Theta Dance Marathon committee member Student Admissions.

Education record