Customer interface to schedule work orders. Create work orders. Track technician information. Ensure deliverables are in system and sent to customer. Assist with field installations.

• Oversaw reconfiguration of file room. • Created new hire packets for benefits department and maintained new hire, FMLA documentation and other benefits files. • Planned events and training sessions for Tollway personnel (i.e. blood drives, Back to School Fair, Health Fairs)• Worked with Universities to develop partnerships with the Tollway. • Reviewed and downloaded completed employment applications. • Created and maintained spreadsheets for applicants throughout the hiring process. • Pre-qualified employment applications and resumes. Called applicants for testing or interviewing; generally 70 to 75 calls per day. • Scored tests and interviews for HR Managers. • Provided general office support including scheduling, answering phones and meeting notes

• Managed pilot installations of telecommunications systems, installation for new projects and remodel projects. • Developed the scope of work and project plan including crew and material requirements. • Worked with the project team, sales and operations to determine accurate pricing and project timelines. • Created the project manuals and material requirements. • Trained crews for new projects, changes to existing projects and training new project managers. • Monitored the other project managers’ projects and reported on progress and completion of all projects.• Primary point of contact for the customer

• Coordinated scheduling of crews and shipment of materials to job sites for installation. • Provided technical support to field personnel and generated project manuals based on pilot installations and on site project engineering. • Developed project material and crew requirements. • Created and maintained comprehensive project tracking database. • Prepared projections to executive level personnel. • Provided direct customer service and support. • Arranged with inspectors to receive permits for installations. Datatec Systems, Inc. Lisle, IL: Project Administrator• Assisted project team in all necessary aspects. All project invoicing, ensuring all invoices were accurate and paid in a timely manner.Datatec Systems, Inc, Lisle, IL: Field Services Information Manager • Processed field personnel payroll and expense reports. • Conducted orientation for new field and office personnel. • Processed New Hire Paperwork, Workers Compensation claims, HR point of contact between field personnel and main office. • Created and dispersed weekly packages, including expense funds and job information.