Launch stores throughout company. Labor, budget, manage inbound/outbound inventory, hiring, engagement, health and safety, sales, marketing, food safety proctor, planogram implementation, manager 300+ people, and more.

Gaithersburg, Maryland JCPenney (2016 – 2019) General Manager Strategically implement store operations- Able to reduce shrink $300,000 a 3.2% improvement. Reduce over spending of salaries from an over spending of $66,000 to reduction of a surplus averaging $5,000 or more per year. Recruit, train, and manage top-performing teams, improve retention of coaching and HR files to evaluate performance, facilitate productive employee relations, and handle required disciplinary actions. Turnover is 55% includes temp results. Lead resourceful communications between store staff and client relations, providing excellent customer service consistently. Maintain results of 90% or better is customer survey - 14 points above company average. Analysis of daily/weekly/MTD results –move strategy if necessary to improve product turn. Payroll planning excellence. Direct and disseminate status of on-going assignments and / or projects to meet the goals and objectives of the company. Using corporate direction of company promotions to achieve/exceed sales results. Maintaining open dialog with support teams to keep team engaged in driving results. Clear established expectations, follow-up, council, re-direct, and feedback are utilized. Direct flow of team communication to keep assignment completion on time. Model of company strategy. Recruit and maintain leadership/store associates, leadership development. Experience with Specialty areas as Sephora and Salon. Strong focus in productivity and exceeds company metrics.

Hagerstown, Maryland 3/2014 – 1/2016Applied strong leadership talents toward supporting store customer service, profitability and staffing requirements. Maximized use of resources and met key goals by planning, coordinating, scheduling, and collecting information to achieve success. Maintain confidential documentation. Significant cost control improvements. Maintain confidential information and exude discretion and diplomacy. Responsible for all levels of general administration. Post open positions, screen applicant, interview for open positions. Implemented on boarding, training, and orientation.

Overall Responsibility: execution of company programs, sales projections, history analysis, salary management, inventory control, building maintenance, hiring, training, coaching, project planning, communication, appraisals, merchandising, and pricing. Resolved customer inquiries and resolved complaints. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Assisted in determining staff promotions and demotions, and staff reduction of employees when necessary. Completed weekly schedules according to payroll policies. Trained staff to deliver outstanding customer service. Addressed and corrected sales staff communication issues in a tactful manner. Contributed to merchandising ideas at team sales meetings. Implemented customer satisfaction metrics.

Multi- Unit leader base of 30-60 salons per year. Had significant increase of area responsibility. Reduced turnover of Salon associates by recruiting quality staff and management. Improved leadership quality of salon managers through training, communication and recognition. Communication Bridge between store leadership, salon leadership, and corporate initiatives ability to influence peers and up and across the organization within the salon branch of corporation. Successful improvement in salary costs. Recognized as one the top performers in company. Helped create curriculum for training and often on corporate special assignments for salon. On new opening store staff to provide state regulations and compliance advice. Recruit and maintain salon stylist and manger within area. Build integrity of salon culture. Regular visits to salons, schedule management and payroll expense expert. Traveled 85% of time.Strong Influencer of communications and strong follow-through on salon regulations.