Amy Devin Email & Phone Number

EXPERIENCE07/15-09/18, Technical Support Analyst/Merge Healthcare, an IBM Company-Daytona Beach, FLSupport client Electronic claim issues, assessing financial software problems, collecting data, troubleshoot and resolve issues. Document troubleshooting steps and resolution into CRM.Performing preventative maintenance activities & remote software upgrades to ensure system stability in the Financials product.01/15-07/15, RRT/Halifax Medical Center-Daytona Beach, FLProvided Airway management and patient assessment for Adult and pediatric patients, Humidity and Aerosol Therapy, Oxygen and Medical Gas Therapy, Secretion Clearance, Chest physiotherapy, PEP, CPAP, BIPAP, Tracheotomy care, ABG’s, Cardiopulmonary Resuscitation.06/14-12/2014, CRT/RRT Pulmonary Function Tech/Pulmonary Rehabilitation SpecialistAdvanced Sleep & Respiratory Institute-Dr. Dany Obied-Daytona Beach, FLAdministers Pulmonary Function Testing, including Spirometry, Diffusion testing and Plethysmography. Six minute walk test, Oxygen therapy, and Nebulizer treatments. Evaluate patients who have been diagnosed with Asthma, Emphysema or COPD. Create, setup and monitor exercise regiments for patients needing pulmonary rehabilitation.07/07-08/09, Edi Technical Support Analyst III/Team Lead/ Sage Software-New Smyrna Beach, FL Team lead, Troubleshoot modems, networks and connectivity issues in a windows operating environment so physicians and billing companies can send claims electronically. Analyze software and Edi claim files, identify errors and bugs in the system, assist and advise clients on electronic claims. Create client workflows, troubleshoot systems, within the Medware software. Developed and delivered training for employees in the Edi department, as well as providing ongoing training and testing for all Edi personnel. I was also employed here from 09/98-11/03

Listed skills include Troubleshooting, Technical Support, Medical Billing, Software Documentation, and 18 others.