Amy Dickert Email and Phone Number

Provided customer service to clientel in a fast and efficient manner. Made sure all customers were happy and satisfied. Balanced register at the end of shift. Balanced petty cash and other funds at the end of the week. Maintained a safe and clean working environment.

Aug 2009* Analyzed office operations and procedures, such as typing, bookkeeping, preparation of staff duties, flow of correspondence, filing and the requisition of supplies.* Evaluated office production, revised procedures and devised new forms in order to improve efficiency of workflow.* Established uniform correspondence procedures and style practices.* Trained and managed up to 5 employees and their tasks and achieved significant improvements in their productivity.* Trained and supervised new employees in company procedures and policies; ensuring procedures and policies were followed.* Supervised up to 5 employees, scheduled work hours, resolved conflicts, recommended salaries, raises and bonuses.* Coordinated the activities of clerical personnel.* Prepared employee ratings and conducted weekly employee meetings.* Formulated procedures for systematic retention, protection, retrieval, transfer and disposal of records.* Reviewed clerical and personnel records to ensure completeness, accuracy and timeliness.* Prepared status reports for management insight.* Planned office layouts and initiated cost reduction programs.* Supervised and managed independent contractors for a Real Estate firm.* Successfully managed 20+ independent contractors and their assigned jobs.* Successfully managed company financial operating accounts and trust accounts.* Structured and maintained a budget for 45+ property owners.* Prepared monthly financial reports.* Proficient in Quick books Accounting software.

Managed and implemented AP/AR/PR procedures.Managed and input all received money.Prepared daily deposits.Successfully executed all documents correctly for accounting firm.Creatively marketed company to targeted clientele.