Amy Durst Email & Phone Number

United States

• Innovating, developing, researching, testing, piloting, and updating Engineering Support & Tools Team suite of documentation channels, systems, methodologies, standards, and tools for Second Level Engineering (SLE), providing analysis of their effectiveness, and communicating updates to a cross-sectional team of publishers and managers• Providing direction for Technical Documentation Compliance staff, by planning efforts, crafting vision, and ensuring the timely, and accurate delivery of technical documentation products• Leading an interdisciplinary, cross-sectional team of Technical Writers, engineers and acquisition personnel to write an update to specifications guiding the creation and publication of technical instruction books• Writing and publishing SLE documentation guides and Help tools, including the Minimum Document Requirements, the LOA User's Guide, and various System Support Directives (SSDs), Maintenance Handbooks (MTHBs), Technical Instruction Books (TIBs), Letters of Authorization, and notices available on the NAS Technical Library• Creating/maintaining a Quick Start Guide for training and providing a list of resources for all new SLE Technical Writers, originators, engineers, and managers in AJW-14, AJW-15, AJW-16, and AJW-17 to support users of the AJW-161 suite of documentation systems and tools• Researching and answering questions to guide publishers, originators, and managers from various engineering teams on SLE publishing best practices, systems, and tools• Performing Final Administration reviews for MTHBs, SSDs, TIBs, and LOAs across multiple technical environments

• Writing, maintaining, and editing policies and procedures published in Maintenance Handbooks, Technical Instruction books, and other technical documentation from inception to publication, including the review and verification of all Configuration Management requirements• Writing and maintaining technical documentation templates for National Airway Systems Engineering (NASE) SLE• Working with engineers and other subject matter experts to maximize readability and manage quality and ensure compliance with configuration control checks for SLE technical documentation• Ensuring proper application of FAA regulations, Orders, Configuration Controls, and various specifications to technical publications• Performing final administration reviews before final publication on technical publications including MTHBs, LOAs, TIBs, SSDs, and notices

Oklahoma City, Oklahoma Area

-Edit/review/approve the work of other publishers and originators-Provide leadership, guidance and training to Engineers and Technical Writers-Edit manuals and technical instruction books for National Airway Systems Engineering group-Oversee the publication and change management efforts for manuals, instruction books, and other change documentation-Create/maintain templates for use by all documentation team members to guide the creation of new instruction books-Provide feedback regarding ongoing improvement efforts and their impact on the current publication system

Oklahoma City, Oklahoma Area

- Researching and writing topics for a Procedures Manual designed to train franchisees and staff to effectively run and grow their business(es)- Editing Procedures Manual entries for other Technical Writers

Oklahoma City, Oklahoma Area

- Identifying, prioritizing, writing and editing various documentation projects including procedures, policies, visual process mapping, and quick reference guides- Providing leadership and direction to a team of new Technical Writers- Advising leadership on foundational documentation issues, including development, layout, style guides, formatting, publication and template creation

Oklahoma City, Oklahoma Area

- Writing, researching, editing and producing technical and operational manuals, software manuals, user guides, policies, procedures, guidelines and standards- Establishing documentation standards and templates for assorted technical communications projects- Leading, directing, training and managing a group of Technical Writers from various business units- Publishing/maintaining documents on the company intranet and overseeing print publication as required- Establishing a proprietary business process wiki for new project management professionals

Oklahoma City, Oklahoma Area

-Writing, researching, editing and producing technical and operational manuals, including proprietary software user guides, for international franchise systems in accordance with AP style-Managing ISO 9001 quality control efforts, including overseeing the certification of the headquarters location in Oklahoma City and 400+ franchise office locations in the United States, Canada and South Africa- Writing, editing and quality testing e-learning and computer based training for distance learning programs-Partnering with professionals from all levels of the organization to develop quality standards and franchise documentation-Developing email and print publications to effectively communicate goals, expectations and benefits of the quality management system-Performing quality audits for headquarters and international franchise locations

Norman, Ok

- Writing and editing language arts and reading lessons and materials for elementary students- Managing a team of language arts writers, setting goals, editing writing projects and overseeing project quality- Serving as Developmental Editor and Writer for lessons covering language arts, geographical, cultural, and conceptual skills- Researching market and pilot school needs and providing input regarding curriculum design

Bachelor'S Degree, Communications

Master’S Degree, English