Amy Kalish Email & Phone Number

El Cajon, California, United States

Spearheaded the Digital Tickets Sales Effort, organized and designed the Muuyaawa Portal. Go-to Facilitator for booths, luncheons, team events and ceremonies. Nominated for the prestigious Kwahaan Award. Screen calls and assist entire Marketing Team with day to day operations. Assist SVP of Marketing with calendar scheduling, travel arrangements, emails and filing. Also nominated for the prestigious Kwahaan Award.

El Cajon, California

Assisted with the opening of the Hotel Sales office, as well as, the hotel expansion. Responsible for daily operations of the hotel sales office at this AAA 4-Diamond rated property. Directly assisted the Director of Hotel Sales and Hotel Sales Manager with general office duties such as writing correspondence, data entry, package preparation, creating client proposals, and researching possible prospects. Responsibilities include bookkeeping, ordering supplies for the office, as well as, client gifts, input new sales leads into the Delphi system, ordering amenities for guests, arranging transportation and accommodations for team and guests. Trained other team members in the use of new systems such as Delphi and Stratton Warren. Also assisted entire hotel team and Hotel Vice President when needed. Work closely with Hotel Front Desk, Room Reservations, Accounting, Purchasing, Warehouse, Transportation, Food and Beverage, Marketing and Catering Sales.

Alpine, Ca

Responsible for daily operations at this 4-Diamond, Forbes 4 Star property. Such tasks include checking guests in and out of the hotel, blocking rooms for guests as requested, meeting various guests needs, fixing anf billing issues that arise and work closely with hotel room reservations, hotel sales, housekeeping, valet, player's club, as well as, assistant hotel managers and casino host.

Alpine, Ca

Responsible for supervising and coordinating activities of Front Office staff engaged in providing services for valet / bell, room check-ins / check outs, and reservation sales. Responsible for scheduling work assignments, breaks and days off. Train staff on job performance, department and hotel standard practices. Provide coaching, monitoring and disciplining of staff. Respond to emails, voicemails, radio and/or Spectra link calls, ensuring all requests are accomplished in a timely manner. Effectively maintain communications between sales and housekeeping teams. Ensure staff is aware of marketing promotions and changes related to hotel policies and procedures. Perform clerical duties such as credit card reversals, bank deposit, accounts receivable, and room listings.

Alpine, Ca

Responsible for daily operations including checking guests in and out of the hotel, meeting guest's needs, blocking rooms for guests as requested, shuffling room inventory, making reservations, fixing and billing issues that arise, assisting concierge, work closely with hotel supervisors, managers casino hosts and housekeeping.Through the Manager-In-Training Program, I have acquired working knowledge of all aspects of hotel operations, including hotel room reservations, housekeeping, valet, players club, as well as, assistant hotel manager.

Alpine, Ca

Primary functions include answering a high volume of phone calls, transferring calls to correct extensions, making public address announcements regarding jackpot winners and security requests, dispatch housekeeping for all hotel guests needs, place room service orders and book dinner reservations for our 4-Diamond Steakhouse. Always demonstrating the highest Viejas Guest Service Standards.

Pahrump, Nv

Responsible for daily store operations which included receiving, packaging and processing of packages for courier shipment, operating office equipment such as copiers, fax machines, binding equipment, laminating machines and point-of-sale devices. Also responsible for designing business cards, fliers, menus, etc.. to meet client's needs.

Las Vegas, Nevada

Primary functions include answering a high volume of phone calls while inputting customer reservation requirements, ensuring accuracy and timeliness when inputting and reviewing rooming lists and reservations for wholesale, groups, leisure and conventions. Ability to meet departmental standards in areas of reservation conversion and number of phone calls answered.

Primary functions include booking reservations for VIP and Transient guests.Process all reservations including casino, leisure, group and wholesale reservations in a customer-oriented and timely manner. Work closely with Executive Casino Hosts and Casino Managers. As a PBX operator, responsible for facilitating answering and directing all telephone calls, always displaying excellent telephone etiquette. Facilitate requests for individual external and internal guests needs such as wake up calls and do-not-disturbs and relaying messages.

Provide excellent customer service and deal assigned table games.Protect Tribal Assets through effective use of game protection skills and adherence to all departmental and casino policies and procedures.Maintain current knowledge of casino promotions and service so as to provide guests with any needed information.Deal assigned table games promptly and comply with all reasonable requests made by superiors.Requires excellent customer and teamwork, cash handling, basic math, basic accounting, oral and written communication.

Maintain knowledge of all hotel, casino, community and special events in order to accurately provide guests with proper information.Provide superior service for all guest requests and follow through.Ensure all guest complaints are resolved in a prompt, courteous and efficient manner.Execute all Business Center functions in the absence of the Business Center staff.

Deliver efficient and superior service in all guest requests and follow through.Check-in and check-out all guests.Resolve any customer service issues which may arise.Work closely with housekeeping, Executive Hosts, Casino Managers and Supervisors

Assisted CEO of advertising firm with general office duties such as faxing, writing correspondence, data entry, package preparation and messengering.Responsibilities included bookkeeping, assisting with media coordination, the planning and setting up of offices at film markets, the proof reading of sales kits, ads, and brochures.Assisted with ad design and design layout.

Assisted with resort opening and training of new employees. Responsible for daily operations including checking guests in and out of hotel, meeting guests needs, blocking rooms, as requested, shuffling room inventory, making reservations, fixing any billing issues that arise.Assist concierge, work closely with hotel supervisors, managers, casino hosts, and housekeeping.

Assisted with opening reservation office.Responsible for training new agents.Daily operations included answering incoming reservation calls, taking, recording and canceling reservations for individual, group and casino guests.Work closely with room reservation manager and casino hosts.

Assisted with resort opening.Responsible for daily operations including checking guests in and out of hotel, meeting guests needs, making reservations, fixing any billing issues which arose.Work closely with hotel supervisors, managers, casino hosts and housekeeping

Real Estate

High School Diploma, General Education