Amy Johnson Email & Phone Number

Saint Paul, Mn, Us

Huntington Beach, Ca, Us

Currently, overseeing the client-facing organization and optimizing contracted relationships with all sizes of Managed Care companies. Direct six professionals in Client Management and Customer Success teams in acquiring and growing contracted relationships with Managed Care entities, ranging in size from small regional or large national plans with lines of business consisting of Medicare, Medicaid, PBMs, Commercial, and Pace. Comply with contracted SLAs to meet client goals and KPIs. Ensure on-time delivery within scope and budget targets. Scaled business by minimum of three major upsells each year, while ensuring 100% client retention levels. Succeeded in maintaining low volume of service tickets to less than 20 per client through timely problem troubleshooting and product improvement.

Denver, Colorado, Us

Managed all account and program functions encompassing $500M+ in national, local, and state government contract activity. Ensured excellent relationships at local and national levels. Met critical contract metrics per Member/Provider Call Center SLAs, Complaint Percentages, and On-Time Performance – 85% calls answered within 30 seconds and 1% or less complaint total. Fully accountable for overseeing all Health Equity efforts, including non-emergency medical transportation for Midwest regional managed care members, representing more than 1.2 million rides annually.

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Facilitated all assigned State Government initiatives, including overall program administration. Served as primary contact for EOHHS and project escalation point for all functional areas. Designed strategies for risk, remediation, reporting, and change management. Handled all aspects of contract execution, including budgeting, invoice processing, strategic planning, and resource strategy. Organized and administered risk, issue, and change management strategies that yielded 90% client satisfaction rates and reduced project timelines by 30%. Succeeded in renewing all TPA and technology contracts, worth $100M+ each.

Us

Established and managed programs related to any new business or service acquired by UnitedHealth. Coordinated 30-person team in program design, processes, master service agreements, legacy upgrades, and expense controls to provide critical services on a scalable operational infrastructure. Instituted project plans, milestones, and roadmaps to track program impact. Reported to C-suite executives, key stakeholders, and national Board of Directors. Co-led smooth adoption of operations migrations and integrations enterprise-wide in 100% alignment with regional and national customer service centers; also finalized upgrades of legacy claim platforms.

Us

Collaborated with top leadership in creating and deploying new programs to facilitate managed contracts, vendor relationships, and process improvements. Executed master services and NDAs. Personally negotiated pricing structures and secured contracts. Acted as LMS Administrator for program reporting to senior management. Supervised and collaborated with multiple teams in designing and launching the Leadership Academy platform, delivering resources to 7,000+ leadership company-wide.

Associate'S Degree, Business Administration

Certificate, Health Unit Coordinator