Amy Johnson Email and Phone Number
Amy Johnson work email
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Amy Johnson personal email
✦ OPTIMIZING INDUSTRY PARTNERSHIPS AND DEPLOYING POSITIVE HEALTHCARE AND CUSTOMER EXPERIENCE SOLUTIONS ✦I am a dynamic Senior Executive drawing upon success in customer service, healthcare operations, technology deployment, compliance, and account management in world-class settings including UnitedHealth and Beacon Healthcare Systems. Throughout my career, I’ve been sought out based on my success in developing and executing strategic roadmaps to meet business objectives, ensure customer success, and integrate collaborative solutions for multiple call centers, customer platforms, and matrixed organizations. I’m respected for holding an outstanding record of empowering and engaging with stakeholders at all levels – clearly defining work scope, articulating corporate vision, and mentoring top performers. I have extensive experience in consistently exceeding expectations in customer support, SLA compliance, contract renewals, and project delivery. Six Sigma Green Belt/Lean Certified. Specialties include: Turn-around Success | Quality Controls | Contract Efficiencies | Large-Scale Restructuring | Authentic | Business Savvy | Problem Solver | Empathetic | Innovative | High Integrity | Proactive | Strategic Planning | Multi-Program Execution | Operational Excellence | Account Management | Contract Administration | Data Analytics | P&L | Budgeting | Strategic Alliances | Mentoring | Coaching | Process Improvement | Vendor Relations | Brand Ambassador | Resource Allocation | Enterprise Solutions | Multimedia Communications | Risk Management | New Business Development | Client Relationships
Shift Technology
View- Website:
- shift-technology.com
- Employees:
- 568
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Customer Success ExecutiveShift TechnologySaint Paul, Mn, Us
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Vice President – Client ManagementBeacon Healthcare Systems May 2022 - PresentHuntington Beach, Ca, UsCurrently, overseeing the client-facing organization and optimizing contracted relationships with all sizes of Managed Care companies. Direct six professionals in Client Management and Customer Success teams in acquiring and growing contracted relationships with Managed Care entities, ranging in size from small regional or large national plans with lines of business consisting of Medicare, Medicaid, PBMs, Commercial, and Pace. Comply with contracted SLAs to meet client goals and KPIs. Ensure on-time delivery within scope and budget targets. Scaled business by minimum of three major upsells each year, while ensuring 100% client retention levels. Succeeded in maintaining low volume of service tickets to less than 20 per client through timely problem troubleshooting and product improvement. -
Senior Director – Client ServicesModivcare, Formerly Logisticare Apr 2021 - May 2022Denver, Colorado, UsManaged all account and program functions encompassing $500M+ in national, local, and state government contract activity. Ensured excellent relationships at local and national levels. Met critical contract metrics per Member/Provider Call Center SLAs, Complaint Percentages, and On-Time Performance – 85% calls answered within 30 seconds and 1% or less complaint total. Fully accountable for overseeing all Health Equity efforts, including non-emergency medical transportation for Midwest regional managed care members, representing more than 1.2 million rides annually. -
Director – Optum State Government SolutionsUnitedhealth Group Feb 2016 - Jan 2020UsFacilitated all assigned State Government initiatives, including overall program administration. Served as primary contact for EOHHS and project escalation point for all functional areas. Designed strategies for risk, remediation, reporting, and change management. Handled all aspects of contract execution, including budgeting, invoice processing, strategic planning, and resource strategy. Organized and administered risk, issue, and change management strategies that yielded 90% client satisfaction rates and reduced project timelines by 30%. Succeeded in renewing all TPA and technology contracts, worth $100M+ each. -
Director – Enterprise Integration ServicesUnitedhealth Group Jan 2009 - Feb 2016UsEstablished and managed programs related to any new business or service acquired by UnitedHealth. Coordinated 30-person team in program design, processes, master service agreements, legacy upgrades, and expense controls to provide critical services on a scalable operational infrastructure. Instituted project plans, milestones, and roadmaps to track program impact. Reported to C-suite executives, key stakeholders, and national Board of Directors. Co-led smooth adoption of operations migrations and integrations enterprise-wide in 100% alignment with regional and national customer service centers; also finalized upgrades of legacy claim platforms.
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Program ManagerUnitedhealth Group Mar 1998 - Jan 2009UsCollaborated with top leadership in creating and deploying new programs to facilitate managed contracts, vendor relationships, and process improvements. Executed master services and NDAs. Personally negotiated pricing structures and secured contracts. Acted as LMS Administrator for program reporting to senior management. Supervised and collaborated with multiple teams in designing and launching the Leadership Academy platform, delivering resources to 7,000+ leadership company-wide.
Amy Johnson Skills
Amy Johnson Education Details
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Normandale Community CollegeBusiness Administration -
Hennepin Technical CollegeHealth Unit Coordinator
Frequently Asked Questions about Amy Johnson
What company does Amy Johnson work for?
Amy Johnson works for Shift Technology
What is Amy Johnson's role at the current company?
Amy Johnson's current role is Customer Success Executive.
What is Amy Johnson's email address?
Amy Johnson's email address is aj****@****hcs.com
What schools did Amy Johnson attend?
Amy Johnson attended Normandale Community College, Hennepin Technical College.
What skills is Amy Johnson known for?
Amy Johnson has skills like Six Sigma, Provider Relations, Contract Management, Client Relations, Medicare, Account Management, Client And Vendor Management, Hipaa, Data Analysis, Business Analysis, Healthcare, Process Improvement.
Who are Amy Johnson's colleagues?
Amy Johnson's colleagues are Michal Krygier, Antonio Carrera, Drew Whitmore, Bruno Fernandes Moreira, Kimberly Edmonson, Shaojie Zhong, Ricardo Moisés Rodriguez Oceda.
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