Despite studying for my degree simultaneously, I was promoted to Senior Exec in 2022. This promotion includes the following additional responsibilities:- Managing escalations from other executives. - Resolving high level complaints. - Working directly with senior management to develop improvements across the department. - Working with IT and BI to develop tech solutions for the Customer Service team. - Representing the Customer Service side of the business during meetings… Show more Despite studying for my degree simultaneously, I was promoted to Senior Exec in 2022. This promotion includes the following additional responsibilities:- Managing escalations from other executives. - Resolving high level complaints. - Working directly with senior management to develop improvements across the department. - Working with IT and BI to develop tech solutions for the Customer Service team. - Representing the Customer Service side of the business during meetings with both our clients and suppliers.- Assisting both pre and post travel team members with their queries and managing inter-business escalations. Show less

- Reviewing and responding to customer complaints in a positive and efficient manner. - Reviewing supplier payment queries.- Responding to online customer reviews across various platforms such as Trustpilot, and engaging with customers through social media platforms such as Facebook.- Taking customer calls to discuss any complaints and assist with queries.

I stepped back from this role in late 2021 and returned to the Customer Services team on a part time basis to continue my studies at University, but during my time in the SPM department, I worked on the following:Conducting supplier onboardings/training and producing training documentation. - Maintaining supplier relationships and assisting with their queries.- Assisting suppliers in the creation of API connections.- Supporting and working with Contracts Managers with supplier… Show more I stepped back from this role in late 2021 and returned to the Customer Services team on a part time basis to continue my studies at University, but during my time in the SPM department, I worked on the following:Conducting supplier onboardings/training and producing training documentation. - Maintaining supplier relationships and assisting with their queries.- Assisting suppliers in the creation of API connections.- Supporting and working with Contracts Managers with supplier reviews relating to continuous improvement and live projects.- Ensuring SLA requirements are met by our suppliers with regular Health and Safety audits and complaint ratio inspections.- Maintaining department records. Show less