Amy Ehm Email & Phone Number

Denver, Co, Us

Denver, Co, Us

Castle Rock, Colorado, United States

Manage the Customer Success team for a SASS Fire Management Software maintaining a 100%+ recurring revenue every year and develop and grow the company BI offerings.• Established repeatable processes and procedures increasing account base supported by a small implementation, product support and professional service team by 70%, allowing for efficient onboarding, management & renewals of large customer base of over 50 customers and $4MM ARR.• Delivered impactful product enhancements by collaborating with customers to identify true business needs, detailing use cases, and partnering with engineering teams to drive customer value.• Successfully supported, won and implemented 4 state-wide RFP’s and 3 regional implementations resulting in $2MM in new revenue.• Designed and implemented core BI Product Offering generating over $165k in annual recurring revenue plus professional services.

Castle Rock, Colorado, United States

Streamline operations and develop and grow the company BI offerings.

Intterra Group - Castle Rock, Co

Provide experience and expertise to Intterra to streamline their operations and develop and grow their company BI offerings.

Denver

Manage the backlog, prioritizing work based on potential revenue, current customer demand and available resource skill sets, document requirements for each development sprint, manage agile release cycle assuring all critical tasks are completed for on-time delivery. Additionally managed Customer Service assuring contract requirements of all customers are met.• Aligned/prioritized customer needs with strategic roadmap objectives, ensuring customer requirements were integrated into scheduled product releases for maximum impact and satisfaction.• Led the successful implementation of 3-4 major time-boxed releases annually, managing a cross-functional Agile engineering and QA team across four countries, balancing onshore and offshore resources.• Consistently exceeded customer expectations by delivering requirements on or ahead of schedule, contributing to $8M in revenue from contracted clients.

Lakewood, Co

Implemented and reengineered custom software and business processes to support the deployment of tactical, logistical, service and supply resources managed by commercial vendors and the government incident dispatch community in support emergency response.• Introduced a User Interface (UI) requirements approach utilizing sketching techniques to illustrate the user’s workflow and elicit requirements and business rules from remote subject matter experts, resulting in customer review and approval time improving by 50%.• Lead the Functional UI Design of multiple projects working with the customer and developers to layout wireframes of the screens and workflows, document UI Rules and map out the user navigation facilitating the transition between business requirements and system design resulting in fewer development issues and improving speed to market by 2 months for each project iteration.• Initiated documentation of user experience standards to ensure a consistent user experience throughout a suite of software applications and ensured the standards were consistently implemented across modules resulting in 25% faster onboarding for new team members.

As the lead project manager, I managed the implementation of T2 products to its high-profile/high-risk customer, including the software development cycles of customer specified features, established the project office standards for all project management and trained/mentored other project managers.• Established repeatable processes and standards for project implementations, resulting in 1 month reduction in timeline and the ability for project managers to take on 10% more customers at any given time.• Managed multiple customers and implementation of about 60 COTS product implementations per year, each taking about 3-4 months• Engineered requirements for web interface that resulted in $1M revenue from additional sales

Career started at Oppenheimer as a Customer Service Representative, and progressed into Business Analyst, multiple software development roles, Project Manager and ultimately the Manager of the Business Analyst team, all while working on key projects for the company. As a resource manager of the business management team, I was responsible for developing staff of 9 Analysts, their requirements elicitation skills, ability to document requirements using Use Cases, Rules Matrixes, and Business Process Models, ability to liaise with the development teams, and assure that the customer’s needs are understood in Structured and N-Tier environments. The team was required to operate in various project models including, SDLC, Agile (SCRUM), and OOAD, depending on the project and team involved.• Implemented the Agile project approach for pilot team of web developers and Business Analyst, which was subsequently adopted by full engineering team of over 150 resources.• Managed and performed analysis for several enterprise projects that impacted disparate systems across the organization such as Exchange Policy and U.S.A Patriot Act – implementing projects on time or ahead of deadlines.• Lead efforts to implement new technologies within the organization such as Enterprise Data Warehouse, Rules Engine and initial public website.