Plan, manage, and execute travel logistics to support the Senior Leadership team.

Industry professional with a background in customer service, project management, and logistics, contributing to client engagement delivering customer-centric solutions. Engaged in industry mentoring and skill-up opportunities serving peers in a community capacity.

Responsible for the onboarding process of all new MOVIA clients, for growing customer engagement, and for providing ongoing customer support and solutions. Facilitated virtual and in-person Robot-Assisted Instruction training on MOVIA Robotic systems; communicated and coordinated execution of quarterly system upgrades to existing clients.

Flexreturn™ engagement with focus on growing and delivering client support services. Onboard and support families, educators, and clinicians in their robotic-assistive journey.

Provided administrative support for the pastor, council, and congregation.Prepared Word, PDF, and PowerPoint materials for weekly Zoom services and for ad hoc Zoom meetings.Coordinated all methods of communication: mail, phone, email, website, video platforms and social media.

Scheduled and managed aviation assets to support the business needs of the Board of Directors and senior leadership. Maintained all post-flight recordkeeping, according to Federal Aviation Administration (FAA) and Internal Revenue Service (IRS) guidelines, and served as subject matter expert for tax and regulatory implications of corporate aircraft use.- Achieved 100% overall customer satisfaction through meticulous attention to detail, proactive problem solving, inspiring trust, and resourcefulness- Appointed as dedicated single point of contact to the Board, consisting of 12 Directors. Planned and executed complex travel logistics, built relationship as trusted advisor and collaborative partner — achieved zero defect culture- Compiled all aviation reporting deliverables for Corporate Tax, Legal, Internal Audit, and Risk Management, adhering to IRS and Securities and Exchange Commission (SEC) regulations to ensure 100% compliance - Project-managed integration of Aetna-legacy corporate travel into CVS Aviation department

A top sales performer with demonstrated history of exceeding employer goals and customer expectations, honored to be the recipient of the Outstanding Employee Award for consistently demonstrating a superior quality of work, excellent leadership skills, and teamwork. Coached, motivated, and mentored employees to improve productivity and achieve maximum results through training courses, sales call monitoring and evaluations.

Trainer/Curriculum DeveloperQuality ControlFrench Sales Representative