•To provide initial advice to stake holders on the telephone and through email•Working closely with both HR advisors and HR business partners to support with casework•To be first point of contact to provide support and advise on all aspects of Employee Relation queries including, Disciplinaries, Capability concerns, Grievances, Redundancy consultations and Performance management. •To ensure all administrative processes are undertake in a timely manner whilst maintaining accuracy

•To provide effective operational HR support to managers and employees within the HSS contract. Particularly in the areas of policies, process and recruitment. •To support the HR Consultants in delivering projects. •To be the point of contact for the HSS contract and be responsible for the HR support provided.•Providing support and advice to management with regards to employee relations (eg: grievance, discipline and welfare issues)

•Support HR Consultants and Advisors with project administration, such as the processing of annual pay review, flex benefits, bonus payments and administration associated with any organisational changes (restructures, TUPE etc.)•Responding to telephone and email queries in an efficient and timely manner, providing an exceptional level of customer service. •Supporting the HR Advisors and Consultants with post recruitment administration - compiling contracts / employee change letters and… Show more •Support HR Consultants and Advisors with project administration, such as the processing of annual pay review, flex benefits, bonus payments and administration associated with any organisational changes (restructures, TUPE etc.)•Responding to telephone and email queries in an efficient and timely manner, providing an exceptional level of customer service. •Supporting the HR Advisors and Consultants with post recruitment administration - compiling contracts / employee change letters and paperwork for new starters ensuring all process elements are complete to legislative and company standard.•Ensure both manual and electronic personnel files are created, accurately maintained and cleansed regularly, archiving manual leaver’s files at least twice yearly Show less

• Providing a HR help line service to employees in line with defined SLAs• Providing first line policy advice to line managers• Resolving more complex administrative queries in line with the defined SLA’s• Maintaining administrative processes, practices and systems to ensure efficiency in line with SLAs

Main achievements:•Set up regular meetings with stakeholders to ensure the team are aware of business impacted issues•Organised a successful volunteering day for the CCU Team across two days for a local nursing home•100% Clearance of pricing exceptions logged in Dynamo – ensuring customer invoices are attached to correct rates•Supported large reduction of Red Unbilled from £50m to £4m•Up-skilled various members of the team regarding pricing and created treatment plans to… Show more Main achievements:•Set up regular meetings with stakeholders to ensure the team are aware of business impacted issues•Organised a successful volunteering day for the CCU Team across two days for a local nursing home•100% Clearance of pricing exceptions logged in Dynamo – ensuring customer invoices are attached to correct rates•Supported large reduction of Red Unbilled from £50m to £4m•Up-skilled various members of the team regarding pricing and created treatment plans to support their development in this areaMain responsibilities:•Data analysis and entry of pricing issues found within the CMCCU team and across the business •A point of contact for other teams across the business •Dealing with ad hoc queries from around the business •Preparing a report and analysing the data for a priority customer •Building relationships with various stakeholders to resolve billing queries•Proactively developed my personal skills regarding industry inputs into the business Show less

•Supervising and assisting 10 members of staff •Responsible for all Ropes and equipment checks•Setting up and closing the Ropes course every day/night•Keeping to a strict time tables each day to enable the course to run smoothly• Ensuring that children and staff’s safety was at its highest at all times• Reporting any problems/issues and making recommendations to resolve them

•Dealing directly with assessors via email and telephone•Proof reading and amending assessors questionnaires •Updating assessors personal information •Issuing mystery shopping assessments and following up the results •Inputting assessment data into charts/documents.

•Provide professional customer service as first point of contact via phone and email•Perform post duties which include: Sorting post, identifying new complaints and data processing•Responding to complaints via post, phone and email•Handling private and confidential documents•Dealing with internal staff to communicate patient information•Data inputting which includes of: Creating new personal records and recording complaints