Amy Fitting Email & Phone Number

Manchester, Ct, Us

Glastonbury, Ct

Support the Engineering and Procurement Departments. • Assemble Purchase Orders, Service Agreements and Subcontracts• Track and record documentation received from vendors• Expedite required paperwork from suppliers• Maintain hard copy and electronic files• Redact quotes and Purchase Orders for Engineering partner

Created and sent out communications aimed at increasing awareness, resolving problems, and improving efficiency for Customer Service, Credit and Billing representatives.• Maintained a knowledge database utilized by representatives in CT and MA to efficiently and effectively assist customers with billing, move, power outage and general requests and inquiries.• Managed communication projects to ensure a quality and timely completion.• Utilized Six Sigma principles to improve Customer Service processes.

Hartford, Ct, Berlin, Ct

Participated in an effort across operating companies to design a unified transaction system servicing a customer base of two million people. The new computer platform eliminated duplicate systems while saving the company money and users time.• Identified current work processes and helped define future state requirements.• Performed verification and validation activities to guide system improvements ensuring a quality final product. • Developed training materials and conducted information sessions aimed at increasing project awareness and the comfort level of employees.

Wethersfield, Ct

Met with representatives and Team Leads to provide feedback on their job performance. Helped them continually improve upon the level of service they delivered and to grow as employees.• Motivated employees to strive for excellence by providing positive reinforcement and constructive criticism during monthly coaching sessions.• Evaluated trends, patterns and issues found while performing quality assurance activities and created action plans aimed at improving job performance.• Helped define program guidelines, oversaw those involved in reviewing calls, and worked to meet monthly goals.

Wethersfield, Ct

Took customer phone calls in which I assisted customers with requests related to billing, power outages, moves, general account information, etc. Resolved concerns raised by customers.

Master Of Arts (M.A.), Elementary Education

Bachelor Of Science (B.S.), Elementary Education