Amy Forbing Email & Phone Number

Plymouth, Mi, Us

At Curate, I led a dedicated team of Customer Success professionals responsible for the full customer lifecycle. This position was pivotal in shaping Curate’s customer success strategy, focusing on efficient renewal management, cross-functional issue resolution, and continuous process improvement.

Seattle, Washington, United States

As the Senior Manager of Customer success at Hiya, I worked to grow, build and scale a group of highly talented, customer-focused individuals. As a team, our greatest accomplishment was increasing our Net Revenue Retention (NRR) to 140%.

Ann Arbor, Mi

As part of the DocNetwork executive team, I spearheaded a highly skilled team of 12 Account Managers who delivered exceptional customer service to 1,000+ customers across the globe. For three years, my team maintained an average logo retention of 85% or higher, in addition to an average client rating of 97%.

Ann Arbor, Mi

As an Account Manager, I worked to assist the directors of camps, schools, and child care programs with their electronic health records. Additional responsibilities included optimizing internal workflow and customer interactions to help ensure a safe and healthy season for all organizations.

Ann Arbor, Mi

As the Client Services manager, I worked with the Sales, Graphic Design, Technical, Legal and Accounting departments to provide the best possible service to our customers. Additionally, I worked to provide both external and internal training for our clients and team members, in addition to developing a specialized new-hire orientation implementation program.