Amy Ryan Email & Phone Number

• Created and managed pipeline reports to support chapter growth • Worked with local Board members and serve as a resource to those who engage in prospect/donor cultivation, solicitation, and stewardship • Effectively utilized the CRM platform in support of donor relationship management • Provided timely and accurate reporting to Chapter Director and local Board members • Supported Director for public presentations to engage small or large groups of participants, volunteers, and donors• Managed Director and office expenses

A strategic leader who oversaw all aspects of donor data and giving, while serving as collaborating partner to fundraisers, financial departments and senior leadership to ensure the highest level of donor stewardship. Talented Manager in excellent issue and conflict resolution with more than 17 years of experience in data management and gift analysis in higher education. • Managed a team of 4 and oversaw all gift and biographic entry and integrity.• Served as subject matter expert to for all donors and fundraising staff with collaboration and timely outreach to ensure five figure donations.• Assisted Harvard Law programs and student groups with fundraising and data management for event planning.• Drafted gift agreements in accordance with Harvard University policies.• Worked directly with tenured professors to provide philanthropic outreach to law firms to successfully fund WTO conference.• Managed the creation of online giving platforms in compliance with PCI regulations and standards.• Facilitated and secured complex donations by utilizing creative problem-solving to donors.• Created process to improve tracking systems of large donations ensuring excellent donor relations with key constituents.• Consulted gift officers with Harvard University programs and collaborated to procure high level gifts. • Documented policy and procedures for training and reference to insure the continued integrity of business. • Implemented scheduled as well as ad hoc reports to several stakeholders for budgets, donor relations and understanding business needs.

Greater Boston Area

• Researched customer claims in relation to billing issues.• Collaborated with Finance, Order Fulfillment and Customer Service in all aspects of account management.• Managed key accounts and smaller assignments.• Resolved millions of dollars in claim disputes.• Analyzed and verified billing adjustments and returns to ensure accuracy of credit memos.

Greater Boston Area

• Certified facilitator for both partners and managers for Starbucks Coffee Company.• Maintained and managed Boston area training facilities.• Opened flagship retail and restaurant store on the South Shore and demonstrated 25% sales above budget.• Managed all aspects of business operations for multiple locations concurrently for Starbucks Coffee Company.