Amy Gary Email & Phone Number

Promptly and personably responded to all shop emails, phone calls, and messagesManaged and monitored all shop social media, successfully increasing engagement across platformsCreated and placed all shop and custom jewelry orders while building relationships with clients and brandsStreamlined paperwork and other in-person processes, thereby increasing the.

Proactively identified issues and provided solutionsProvided administrative support to partners, mediators, and office staffSet up audio and visual systems for presentations in conference rooms.Organized and stocked all office spaces and conference rooms Created, scanned, and filed all paperwork before and after mediations, arbitrations, and depositions

Seasonal position through UGA Extension's Fresh on DeK program, worked to bring fresh produce to food deserts and underprivileged areas in the county Assisted management in coordinating product orders from the distributor Assisted in implementing evaluation tools including collecting, analyzing, and reporting data Set up and broke down the mobile market at.

Greater Atlanta Area

Monitored and responded to all social engagements across platformsCreated on-boarding materials for new hires and collaborated with management to determine set standards for new Atlanta officePartnered with Content Communications team to workshop macros for social team

Greater Atlanta Area

Monitored and responded to all social media engagements & internal/external communicationsTracked, analyzed, and reported on social reputation results through platform management program and Excel; shared reporting materials with Executive and Regional teamsCollaborated across teams to continuously adhere to brand voice and company culture

Greater Atlanta Area

Supported Level 1 associates by handling escalated callsMultitasked by providing up to five customers at a time with exceptional service via the phone, email, and chatHandled customer orders from order inception to completion by utilizing SalesForce, ZenDesk, SnapEngage programsCommunicated with store personnel regarding customer orders and.

Greater Atlanta Area

Actively listened to best help the customer; applied makeup and skincare to customers and helped them to build confidenceKept up to date with product knowledge and trendsLed by example and supported team members to meet and exceed monthly sales goalsTrained new hires on Point of Sale and operational tasksAssisted in the maintenance of.

Sold major appliances via the website’s online chat toolAssisted customer with their major appliance or website questions while navigating the Home Depot website and checking outContinuously stayed updated on new appliances and features and used product knowledge to teach and assist customers

Alpharetta

Tracked status of Mission Critical cases and remained active for the duration of the incident; drove the case through action planning, collaboration, and engineering partnering; coordinated escalation/elevation decisions and monitored to completion Ensured contractual commitments and service level agreements were metManaged communication of progress.

Marietta

Interacted with customers, both in the gift shop and in the restaurantOpened and closed the gift shop, including counting the registerOpened the restaurant, including setting up the dining rooms and pre-making drinksWorked with every employee in the restaurant to ensure a good dining experience

Interacted with customers, gave samples and made conversationMaintained cleanliness in the shopUnpacked and processed shipmentsHandled cash, credit and debit card transactions, and couponsClosed out the cash registerTrained new hires

Communicated with customers and promoted the store's imageSuggested items to up-sell at the cash registerUnpacked and processed shipmentsMaintained the store's appearance and kept merchandise organized and neatSold to customers and assisted other team members with sales

Traveled to remote events to interact with Q100 listeners, and informed them about the station and future events Front desk/office duties: Organized, communicated with listenersPerformed any other tasks enthusiastically, efficiently and correctlyPromoted Q100 both at events and outside of work

Assisted customers with shopping needs, answered inquiries, resolved complaints, and answered phone callsVerified the validity of state IDs for tobacco purchases and written checksDeveloped film and printed photographsMaintained cleanliness and organization

B.S., Communication- Media Studies

Makeup Artistry

Education record

Activities and Societies: Beta Club, Drama Club, Chorus, International Thespian Society, Show Choir