Amy Gerstein Email & Phone Number

New York, Ny, Us

Saks Cloud Services (SCS) is an operating company within Saks, the premier digital platform for luxury fashion. SCS provides IT infrastructure services, technology consulting and systems integration services, while also serving as a software reseller and service provider.

• Lead and participate in new application design: coordinate project teams including management, IT, external vendors, subject matter experts, and end users• Manage projects through all phases of development through implementation: define business and system requirements, create design documents, process flows, functional specifications, time and action plans and issues lists for new applications or system upgrades• Lead project initiatives, system implementation, training, and roll-out strategies• Develop and execute test cases based on business requirements, functional and technical requirements, and business use cases• Provide application support and enhancements to existing applications (Planning, Item, Purchase Order, Pre-Allocation, Ad Hoc Analysis)• Monitor the synchronization of data between systems; ensuring data integrity, take necessary action to work with IT to correct any disparities

Manhattan, Ny

• Supported users with merchandising systems (Planning, Item, Purchase Order, Allocation, Ad Hoc Analysis)• Fielded user questions and concerns determining the nature of the problem, training vs. technical, and acted as a liaison between the IT group and the user community • Participated in new application design and requirements gathering workshops • Coordinated project documents for new applications or system upgrades• Developed end user training documentation and conducted monthly training classes for merchandising applications (Assortment Planning, Buyers Workmate, SPIN, POEM) • Tested, documented, and maintained log of on-going production issues for assigned systems• Assist in the design of enhanced templates for existing merchandise reports and applications

•Construct and analyze monthly and quarterly reports tracking each location’s gross sales, plan percentages, historical sales, and individual sales statistics•Work closely with upper level management to train, oversee, and track progress of over forty locations and employees•Work with doctors, technicians and office staff to develop and implement strategies to maximize the flow of patients from the examination lanes to our optical departments•Designed and implemented new report to track capture rate percentages in all locations to aid in increasing revenues•Responsible for new optical dispensary openings: acquire a location’s demographic information, set up visual merchandise displays, and hold initial and follow-up training in local and out of state offices