Company stage manager for the 2020-2024 seasons.

Freelance stage manager for a variety of theatrical and cabaret productions in the Seattle area. I have been the company stage manager for Noveltease Theatre since 2020. My work includes communication with the staff and crew, ensuring rehearsals and performances are running safely and on time. I also organize the rehearsal reports, show reports and work closely with the production team to make any needed changes during the rehearsal process.

Work force management focus with customer support team. Monitoring schedules to ensure there is coverage for any changes that are needed. Provides leadership team with feedback from case audits to support the quality assurance needs of the team. Work directly with sales, customer experience (CX), and professional development(PD) with current and potential customers answering data and rostering questions. Proactively monitors team and cases to keep track of trends that may need attention in a fast-paced work environment. Quickly able to triage issues and collaborate with other teams as needed to resolve the issue.Lead training sessions for new hires on TalkDesk, SalesForce, and case management.Consistently able to pivot focus areas to support the overall team while completing my daily assigned tasks. Works with internal teams, school administration, educators and home subscribers to identify their current needs and to identify any potential opportunities to improve their overall experience.

Customer support for school districts and home subscribers.

Responsible for the generation of $40K-$80K in annual contributed income to sustain and support theyear-round efforts of the organization. Organize and oversee current revenue generation and spearhead new development efforts.I collaborate with a variety of teams within the organization to build and focus our strategy for sustainable growth.

• Maintain files to stay in compliance with state contracts, monthly state reporting, and training employees• Review guidelines from the Washington Ddepartment of Llicensing, file auditing reports to ensure accuracy and compliance with state requirements, WACS and policies and procedures• Establish training class , schedules building and provide customer service• . Manage a team of four administrators

Bank deposits, opened and closed restaurant, did weekly supply orders, wrote and maintained schedule

Worked with tour guide manager to build tour schedule, did month end reporting for partner billing, customer service, managed a team of six administrators.