Amy Hacker-Ott Email & Phone Number

Appleton, Wisconsin, United States

- Develop technical material for operator manuals - Take photos of equipment to incorporate into visual documentation - Collaborate with electrical and mechanical engineers and assembly staff to write accurate instructions- Work with translation vendors to develop international content

Menasha, Wisconsin

- Supervise union production labor - Maintained accurate payroll n production records- Helped with vacation and production scheduling - Part of the safety and emergency response team: trained in CPR, biohazard response, and fire safety- Worked with the safety manager to create n maintain accurate and OSHA required signage- Performed regular quality checks to maintain high standard of product- Worker with union officials to understand and enforce Union rules and regulations THECHINICAL WRITER- Create technical operations manuals for industrial equipment- Worked with operators to learn how to operate equipment for optimal production- Created quick guides and other forms to help operators track production records

Brillion, Wi

• Partnered with engineers to incorporated changes to parts and owners manuals.• Created dynamic content for static PDF’s and marketing collateral.• Delivered high quality user guides, installation guides, and release notices in up to 21 different languages.• Consistently met deadlines for new and revised user manual releases. • Edited technical drawings using Adobe Suite of software programs and 3D modeling software.• Assisted with responding to customer service inquiries via e-mail.• Created and edited quarterly corporate newsletter.

Oshkosh, Wisconsin Area

• Assisted technical writers, engineers, and senior VP members gather information to integrate into government proposals (RFPs).• Managed team of up to 20 people including graphic designers, desktop publishers, proofreaders, and office support staff.• Interviewed and hired staff, trained new employees on process/systems, and developed weekly work schedules.• Managed document workflow and implemented process efficiencies.• Developed training documentation and standardized work practices.

Menasha, Wi

• Redesigned catalog for continuing education programs.• Taught adult education classes in Photoshop and digital photography.• Led select classes for youth education program in creative arts.• Trained Continuing Education staff and student newspaper staff in QuarkXpress skills.• Mentored student newspaper staff on reorganization of workflow.

Neenah, Wi

• Assisted with start-up of new weekly publication in Neenah-Menasha area. Helped to develop strong editorial content.• Managed team of up to 10 freelance writers. Worked with reporters to improve writing skills.• Designed customer and reader engaging ads and page layouts.

Appleton, Wi

• Combined text, photos and other graphic elements to create editorial page layouts.• Took photographs of community events and enhanced photos for publication.• Found and established strong contacts and sources. Collected data from multiple sources in order to write an accurate and encompassing feature stories.