Amy Hackett Email & Phone Number

*Served as advisor and liaison in successfully integrating 15+ franchises into Ruby Tuesday.*Applied business planning tools and disciplines to guide strategic planning and define roadmaps to success.*Drove strategic planning for franchise organizations including budgets, marketing plans, manpower plans and growth.*Directed the design and implementation of computer-based training delivered through point of sale for hourly Team Members.*Ten years+ designing and delivering all aspects of Management training.*Instrumental in design and implementation of “off-premise” Management Development Seminars.*Mentored initial three franchise restaurant openings. *Actively engaged with management training, construction progress, recruiting, staffing, training and restaurant set up.*Compiled comprehensive New Restaurant Opening Manual and Workshop adopted company-wide and continues to be utilized.*Authored in-house Train the Trainer Certification program, building network of 2650 Certified Trainers company-wide.*Planned, delivered and assessed Management/Team Member Evaluation programs.*Interpreted Human Resource policies and procedures to Executives, Franchisees, Management and Team Members.*Delivered informational discussions on study results and newly adopted procedures to associates of all levels.Recruited, trained, supervised and evaluated teams of 75+.*Results-driven restaurant was used as a regional training restaurant in the roll-out of test menus, employee development programs and sales building initiatives.*Effectively and successfully managed the restaurant staff.Director of Training 2006-2008Director of Business Development 2004-2006Director of Franchise Relations 1998-2004Assistant Director of Marketing 1997Director Team Member Development 1995-1997Regional Director of Quality Service Teams 1994-1995General Manager 1992-1994Manager 1990-1992