Amy Hayden Email and Phone Number

- Provide an exceptional customer experience- Uphold the Company's Core Values and Core Leadership Qualities- Protect the assets of the store- Provide clear and concise communication with Store Manager, Assistant Store Manager, and storeteam.- Share and lead in a strong store culture consistent with the brand resulting in a positive and motivatingatmosphere- Exhibit organizational and operational competencies

• Part of a dynamic team of creative, strategic thinkers ensuring the growth of the brand through social engagement • Attention to detail, complex workflow management, and strong organizational and project management skills all while thriving in a fast-paced environment• Stayed up to date with the latest social media best practices and technologies• Monitored SEO and user engagement and suggested content optimization• Ensure timely distribution of news and engagement content to our readers• Create and implement robust social media strategies across all platforms• Curated weekly and monthly content calendars for Facebook, Twitter, and Instagram• Helped manage the company's Instagram account with over 1 million followers and counting• Creative writing skills and the ability to communicate messages through social media platforms while adhering to brand voice

• Daily social content creation, ideation, and production for the store's social platforms• Assisted clients by recommending merchandise selections based on customer needs and desires• Reached company sales goals by utilizing sales techniques and communicating product knowledge to the customer• Built and maintained solid customer following through personable customer service• Maintained inventory, floor displays, and window displays based on changes in season and promotion• Performed various sales and register transactions which included ringing purchases, processing of cash or credit payments, and counting money

• Delivered personable guest service while helping to facilitate meaningful interactions between the characters at Walt Disney World and thousands of daily guests• Ensured the safety of all performers and guests while on stage• Was prepared each day with pens and index cards for character signatures, park maps, and times guides • Actively displayed the “Four Keys” of the Walt Disney Company; Safety, Courtesy, Show, and Efficiency• Made sure each guest had the most magical day at Walt Disney World

• Demonstrated the ability to manage multiple tasks and work well under pressure in a high-volume, fast-paced work environment• Performed a memorized spiel to groups of more than 35 guests at a time• Performed safety-critical tasks such as loading and unloading guests and operation of both the boat and wheelchair lift• Strived to ensure the safety of guests and to help create memorable guest experiences• Provided the highest-quality customer service as a part of the Safety, Courtesy, Show, and Efficiency “Four Keys” model

• Assisted Marketing and Communications team with creating and scheduling content for social media platforms including Instagram, Facebook, Twitter, and Pinterest • Helped manage company Instagram account with over 400K followers • Supported the marketing team by developing creative, on-brand content that promoted brand awareness and expanded audience exposure • Wrote two SEO rich blog posts per week for Marleylilly's blog, "Initially Prepped"

• Assisted the Social Media team in developing, executing, and reporting social strategy to the various clients of the Marketing agency • Wrote and proofread press releases, memos, and promotional emails for clients • Created captions and copy for content on various social platforms