Amy Hayes

Amy Hayes Email and Phone Number

Senior Customer Care Manager at Americold Logistics, LLC. @ Americold Logistics, LLC.
atlanta, georgia, united states
Amy Hayes's Location
Atlanta Metropolitan Area, United States
Amy Hayes's Contact Details

Amy Hayes personal email

n/a
About Amy Hayes

Amy Hayes is a Senior Customer Care Manager at Americold Logistics, LLC. at Americold Logistics, LLC.. She possess expertise in cross functional team leadership, supply chain, management, inventory management, purchasing and 22 more skills. Colleagues describe her as "I reported directly to Amy for close to 7 years. I cannot have enough positive things to say about her leadership and management style and skills. She has a innate way of being able to understand complicated work tasks and explain them and work with her team on how to tackle and accomplish. I think that I can safely say that Amy gets the job done because she’s a caring employee with great attention to detail. She also drives others to want to be better at their jobs as well with her demonstration of integrity and dedication to her work." and "Amy's leadership, attention to detail and ability to build relationships helped her manage several high profile accounts during her tenure as a Materials Manager at Cardinal Health. I had the pleasure of managing Amy in her role as Materials Manager for 2 years and each year that she reported to me was a pleasure to have her on my team. Amy was a true asset to Cardinal health and will continue to be an asset for any company that she will have the opportunity to work for in the future."

Amy Hayes's Current Company Details
Americold Logistics, LLC.

Americold Logistics, Llc.

View
Senior Customer Care Manager at Americold Logistics, LLC.
atlanta, georgia, united states
Website:
americold.com
Employees:
3764
Amy Hayes Work Experience Details
  • Americold Logistics, Llc.
    Senior Customer Care Manager, Key Accounts
    Americold Logistics, Llc. Jun 2024 - Present
  • Americold Logistics, Llc.
    Customer Care Manager
    Americold Logistics, Llc. Nov 2020 - Present
    Atlanta, Georgia, United States
    Ensure service expectations for key national accounts are met by all groups of Americold. Serve as a liaison between the customer and Business Development, Operations (i.e., warehouse and transportation) and other support departments. Dedicated to developing and maintaining long term customer relationships. Always striving to surpass customer expectations.
  • American Cancer Society
    Customer Logistics Senior Manager
    American Cancer Society Feb 2014 - Nov 2020
    Atlanta, Georgia
    Facilitated the creation of the first Customer Logistcs program for the American Cancer Society's Supply Chain Department. Manage a team of Analysts in resolving customer issues/requests as they relate to procurement, inventory, deliveries, supplier enablement, invoice and receiving for the organization's Events (i. e. Relay for Life) . Monitor call routing system and group mailbox for the department to ensure service level expectations are met with ACS Event Staff and that high quality customer service is provided at all times.
  • American Cancer Society
    Procurement Manager
    American Cancer Society Nov 2013 - Feb 2014
    Atlanta, Georgia
  • Cardinal Health
    Field Service Manager
    Cardinal Health Mar 2011 - Sep 2013
    Coordinated and supported strategic customers in the North Georgia market place in regards to Distribution Services, Inventory, Pricing and AR, and Product Conversion logistics. Coordinated and led cross functional groups between Cardinal and the customer in regards to concerns, challenges and opportunities with all facets of their supply chain business. Maintained fill rate committments for customer's Just In Time formulary. Determined forecast levels on all SKU's in the customer's Valuelink catalog with Cardinal, and continuously and diligently monitored dips and spikes to avoid stock outs on critical care products.
  • Cardinal Health
    Customer Advocate Supervisor
    Cardinal Health Oct 2007 - Mar 2011
    Albuquerque, Nm
    Managed and led a team of Customer Advocates that oversaw Pricing and Contract issues for large, strategic accounts within Cardinal Health. Oversaw Implementations of new strategic customer's entire book of business, to ensure all local and GPO pricing and contracts were secure before Go Live launch dates.
  • Cardinal Health
    Customer Advocate
    Cardinal Health Jul 2006 - Oct 2007
    Albuquerque, New Mexico Area
    Single Point of Contact for all Pricing and Contract functions for assigned national ambulatory care accounts, including all reporting requirement and data analysis. Implemented two large Ambulatory Care IDN's pricing framework successfully. Verified with GPO representatives and supplier contract departments to ensure all customer's contract connections were valid and updated timely.
  • Rio Rancho Public Schools
    Elementary School Counselor
    Rio Rancho Public Schools May 2005 - Jul 2006
    Managed and Administered the K-5 public school social, behavioral and special education curriculum for Maggie Cordova Elementary School.
  • La Familia, Inc
    Adoption Specialist
    La Familia, Inc Feb 2002 - May 2005
    Albuquerque, New Mexico Area
    Coordinated adoption processes and procedures for prospective adoptive families throughout the state, as well as conducted birth parent counseling and resource assistance.

Amy Hayes Skills

Cross Functional Team Leadership Supply Chain Management Inventory Management Purchasing Strategy Continuous Improvement Procurement Project Planning Forecasting Warehousing Materials Management Hospitals Medical Terminology Team Building Process Improvement Leadership Conflict Resolution Contract Management Pricing Analysis Field Service Customer Oriented Supply Chain Management Training Customer Satisfaction Team Leadership Customer Service

Amy Hayes Education Details

Frequently Asked Questions about Amy Hayes

What company does Amy Hayes work for?

Amy Hayes works for Americold Logistics, Llc.

What is Amy Hayes's role at the current company?

Amy Hayes's current role is Senior Customer Care Manager at Americold Logistics, LLC..

What is Amy Hayes's email address?

Amy Hayes's email address is am****@****cer.org

What is Amy Hayes's direct phone number?

Amy Hayes's direct phone number is +190727*****

What schools did Amy Hayes attend?

Amy Hayes attended Radford University, The University Of New Mexico, Radford University.

What are some of Amy Hayes's interests?

Amy Hayes has interest in Supply Chain Services, Management Training, Counseling, Coaching.

What skills is Amy Hayes known for?

Amy Hayes has skills like Cross Functional Team Leadership, Supply Chain, Management, Inventory Management, Purchasing, Strategy, Continuous Improvement, Procurement, Project Planning, Forecasting, Warehousing, Materials Management.

Who are Amy Hayes's colleagues?

Amy Hayes's colleagues are Liz Bellos, Steve Short - Amc Ca Short, Steve Word, Brendon Vardey, Brandi Roe, Richard Cucuta Henriquez, Michael Anderson.

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