Amy Heger Email and Phone Number

Produce UX research and education deliverables for Microsoft's Aether (AI Ethics and Effects in Engineering and Research) team, collaborating with Microsoft Research, to address Responsible AI (RAI) topics: Human-AI interaction, appropriate trust and AI-powered chatbots, fairness assessments, and ML documentation and transparency.•First-authored a research publication, internal report, and presentation on UX research identifying ML practitioners’ data documentation needs and challenges• Driving revisions to Microsoft’s data documentation framework based on insights from the above research • Synthesized literature on ML/AI fairness and created an inventory of this research for AI practitioners to learn more about fairness assessments, metrics, tools, and mitigation techniques • Leading a large-scale research project to create a maturity model, including management of 3 graduate interns through ideation, study design, and data collection, and heading data analysis

- Design and conduct workplace safety and security culture assessments for nuclear facilities and DOE sites across the US- Produce written reports that evaluate and synthesize employee perceptions to inform culture change strategies- Daily tasks include survey development, research protocol revisions, literature reviews, quantitative and qualitative data collection and analysis (i.e., focus groups, interviews, surveys), and report writing and editing- Designed and analyzed company-wide workforce survey on COVID-19 concerns to inform reopening decisions- Selected for an internal $75,000 research grant with Virginia Tech to research older adults’ vulnerability to phone fraud

I maintain and reset climbing routes for the rock wall at NFC. Monitor the safety of equipment and auto-belays, certify members to climb, and supervise special events.

- Experienced in diverse research methods (A/B testing, surveys, qualitative, quasi-experimental, implicit), statistical analyses (HLM, SEM, regression/ANOVA, psychometrics, data mining) and coding platforms (SAS, R, SQL, SPSS). - Recruit, train and mentor a team of 5-12 research assistants per a semester. Create study materials (protocols, scripts), schedule sessions, and supervise data collection. - Develop machine learning algorithms for data mining projects during statistics minor—supervised and unsupervised learning (SVM, trees, KNN, random forest, boosting, LDA, PCA, k-means, neural networks).- Conduct research projects on identity fusion, group processes, and whistle-blowing. Gave 13 national conference research presentations, 10 research talks and published findings.

Teach Social Psychology, Statistics in Psychology and General Psychology with class enrollments from 23 to 224 students across 12 semesters. Known for my relevant fun examples and interactive class format regardless of class size. Won best Graduate Student Teacher Award in 2017 and Associates level CIRTL certified.

Taught Introduction to Psychology, a liberal arts core curriculum course with 25 students. Designed course exams, lectures, activities, syllabus and assignments.

I manage the strategy, budgeting, creative, and execution of marketing projects for the military association ROA and the educator association NYSUT. Responsibilities also include overseeing all direct mail project logistics and additional client promotions.

- Manage production of all direct mail pieces, envelopes and inserts for educator association projects. - Work closely with vendors and marketing specialists to cut purchasing orders, mark-up artwork, file postage requests, handle invoices, and distribute samples. - Filled a full-time production specialist role for co-worker on maternity leave.