Amy Heron Email and Phone Number

- Supervised cashiers, organised a daily schedule for till staff and ensured efficient customer service.- Oversaw start-of-day and end-of-day operations for the store front, handling cash drawers and completing all necessary procedures and paperwork.- Enhanced customer experiences and effectively resolved their issues whilst manning the Welcome Desk.- Mentored new staff members in various areas, including the checkouts, Welcome Desk and bakery.- Maintained high hygiene standards across the store, particularly ensuring that correct cleaning procedures were carried out on the fresh food counters and bakery.

- Designed and created promotional posters, artwork and store-front displays to drive customer sales and promote specific ‘Books of the Month’.- Oversaw daily store operations such as cash handling whilst assisting customers with various inquiries.- Ensured customer demands were met by operating the company’s unique stock search engine system to locate items and order in new stock when necessary.