• Led planning and implementation of projects as well as participated in design and testing phases • Assisted in project scope definition, goals, tasks, and resource requirements; assisted in the resolution of conflicts within and between projects; developed methods to monitor project or area progress; and provided corrective supervision if necessary• Managed project budget and resource allocation• Helped create the definition of service levels and customer requirements. Interacted regularly with existing or potential clients to determine their needs and to develop plans for improving delivery. Advocated on behalf of clients to represent clients' needs as appropriate to senior management • Presented oral and written reports defining plans, scope of problems and resolutions• Worked collaboratively in a team environment with a spirit of cooperation

• Directly managed 5 Project Managers • Successfully managed client and internal escalations (quality, service, etc.) and critical situations (volume peaks, 
mission critical projects, etc.) and reduced re-occurrences through collaboration with Ops teams and client 
• Ability to understand client needs (as presented by client) at the program level, and helped connect the client to 
resources/specialists to develop solutions 
• Successfully negotiated with client and internal stakeholders on full operational design (scope of services, SLA, 
execution model, staffing levels, technology) for program 
• Reviewed and approved execution and delivery plans. Negotiated with client and internal stakeholders on overall plan 
for the program and how it relates to pricing 
• Made timely adjustments to operational model based upon program changes to ensure financial goals were 
achieved 
• Analyzed program financial information and drove action to ensure financial targets were reached • Ensured proper financial reports reflected the appropriate KPIs to show performance • Built relationships with a broad group of contacts across divisions and disciplines

• Supervised multiple localization projects with multiple components - software, multimedia, documentation, help 
and websites 
• Supervised all product activity within the project workflow 
• Tracked and monitored intermediary milestones to the teams and client 
• Tracked and reported product finances (earned and forecasted revenue, costs, margins) 
• Communicated with clients on new opportunities 
• Interfaced with team members to prepare quotes and schedules for sales opportunities 
• Mentored and oversaw multiple project managers located in 5 different countries 
• Monitored project status, risks, budgets, resourcing capacity, etc. 
• Monitored and reported on quality metrics 
• Owned and delegated non-project specific requests from clients (process info, certification requirements, etc.) 
• Monitored technical adaptation and innovation for new project types

• Managed an annual revenue of $2.2 million 
• Consistently doubled and tripled the profit expectations upon project completion 
• Accountable for the management and coordination of all activities throughout the lifecycle of a project 
• Responsible for the scope definition, budget, project documentation, resource allocation, execution, and 
administrative closure of the projects 
• Primary client contact during duration of project, resolve specification issues, handle correspondence, provide 
periodic updates, ensure customer meets commitments, responsible for final delivery of products to the client 
• Negotiated and coordinated with Sales staff as appropriate 
• Identified required resources, worked with department managers to acquire staff, and assigned tasks to the 
resources 
• Identified, quantified, and communicated project risks as well as suggested resolutions to senior management 
• Responsible for reporting progress of the project throughout the organization and to client