Amy Hindman Email & Phone Number

New York, New York, United States

New York City Metropolitan Area

Legal document preparation, contract review, file management, and built client relationships in the following practice areas: Estate Planning; Elder Law; Wealth Preservation Planning; Snowbird Planning; Planning for Young Couples; Probate Administration; Private Fiduciary Services; Philanthropy; Prenuptial and Postnuptial Agreements; Estate Planning for Digital Assets & CryptocurrenciesOptimized relationships to increase clients and firm revenues Secured attorney certification with New York State Education Department Office of the Professions as instructor and provider of Continuing Education for Licensed Master Social Workers (LMSW) and Licensed Clinical Social Workers (LCSW)Increased firm’s marketing exposure by 100% through branding and communications

New York, New York, United States

Fashion Design Certificate

Greater Atlanta Area

Increasing year-over-year sales (YOY) sales volumes within Nordstrom Full Line Store (FLS) via personal sales goals and through collaboration with and leadership of Sales Associates in Men's and Beauty Departments.• Plan and execute events to drive sales and build customer relationshipso Increased YOY Anniversary Sales by 11%o Exceeded Beauty Trend Week Goal by 36%o Achieved 151% of sales goal for Beauty Bonus Points Week• Manage inventory to expand products offered and reduce shrinkage by working with Buyers, Vendors, Store Management, Logistics, Loss Prevention, Women's Beauty and Fragrance

Atlanta, Ga

Building on Customer Experiences via Personal Styling AppointmentsUtilizing Product Knowledge, Fit and Style Expertise, and Delivering a Focus on the Customer

Atlanta, Ga

Experienced in Men's Sportswear, Suits, Furnishings, and ShoesExceeded Target Volume Sales Goals

Atlanta, Georgia

Responsible for creating and maintaining customer relationships in Women's Best Department of a top-performing Nordstrom Full Line Store (FLS)Exceeded individual Target Volume Sales goals

Atlanta, Georgia

Vice President of Advocacy and InitiativesCivic InvolvementTHE JUNIOR LEAGUE OF ATLANTA, INC. (JLA) The Junior League of Atlanta, Inc. membership promotes voluntarism, develops leaders, and inspires one to positively impact the Atlanta community. For 101 years, JLA has empowered women to flourish as civic leaders, learning to shine a light on an issue that needs attention and then advocate for change. In the process, they build consensus among those who can help solve the problem. JLA Leadership develops the potential of JLA members to be effective community volunteer leaders, the core of the league’s mission.· 2017-2018 Board of Directors o Provides vision across multiple council systems to ensure that all league programs are consistent with the organization’s missiono Guides JLA strategy according to yearly strategic priorities o Serves as trustees and stewards on behalf of the greater than 3,500 members of the league· 2017-2018 Advocacy & Initiatives Council: Vice Presidento Supports the initiatives and stands of the JLA and its Community Partners in governmental affairso Promotes and educates members, partners and community on key initiativeso Committees on Advocacy & Initiatives Council Capacity Building Committee Community Needs Assessment Committee  Issues Based Committee Commercial Sexual Exploitation/Human Trafficking Committee Early Childhood Education Committee Generational Poverty Committee Political & Public Affairs Committee 2017-2018 Strategic Planning Committee – Responsible for developing JLA’s 2018-2023 Strategic Plan

Greater Atlanta Area

Negotiated and executed complex agreements and settlements for Federal Communications Commission (FCC) compliant Interconnection Agreements (ICA) representing Verizon Wireless (VZW) in approximately $75 million dollars in savings. • Represented VZW in Mediation and Arbitration and successfully settled disputes• Crafted Terms and Conditions acceptable to and representing VZW’s position with internal and external legal teams• Performed analysis on rate structures and implemented changes to maximize savings • Collaborated with Network Transport and Translations to ensure correct call routing and completion of calls• Maintained Competitive Local Exchange Carrier (CLEC) Accrual Spreadsheet for over 100 CLECs attempting to bill VZW in violation of FCC rules; via negotiations eliminated billing risk by 90%Industry RepresentativeRepresentative on behalf of Verizon in various telecommunications industry fora• Alliance for Telecommunications Solutions (ATIS) to develop, publish, and deploy best practices - Elected by colleagues to serve as Co-Chair for Next Generation Interconnection Interoperability Forum - 2012-2017 - Selected by ATIS Technology & Operations Council as Tri-Chair for Calling Party Anti-Spoofing (CPAS) Landscape Team• Industry-wide Robocall Strike Force commissioned by the FCC• USTelecom - Robocall and Industry Traceback Working Groups• CTIA - Robocall Working Group• Messaging, Malware, Mobile Anti-Abuse Working Group (M³AAWG) Voice & Telephony Abuse Special Interest Group (VTA SIG)

Greater Atlanta Area

Negotiated and executed complex agreements and settlements for Federal Communications Commission (FCC) compliant Interconnection Agreements (ICA) representing Verizon Wireless (VZW) in approximately $75 million dollars in savings. • Represented VZW in Mediation and Arbitration and successfully settled disputes• Crafted Terms and Conditions acceptable to and representing VZW’s position with internal and external legal teams• Performed analysis on rate structures and implemented changes to maximize savings • Collaborated with Network Transport and Translations to ensure correct call routing and completion of calls• Maintained Competitive Local Exchange Carrier (CLEC) Accrual Spreadsheet for over 100 CLECs attempting to bill VZW in violation of FCC rules; via negotiations eliminated billing risk by 90%• Negotiated and executed Internet Protocol (IP) ICA to transition voice calls on VZW’s network

Greater Atlanta Area

Negotiated and executed complex agreements and settlements for Federal Communications Commission (FCC) compliant Interconnection Agreements (ICA) representing Verizon Wireless (VZW)

Atlanta, Ga

(Formerly BellSouth Telecommunications, Inc.)· Maintaining compliance with federal and state regulation for 90+ contracts with CLECs· Negotiating commercial agreements to move over 186,000 lines to market-based pricing· Provided input for relief on Digital Subscriber Line (DSL) access over Unbundled Network Element-Platform (UNE-P) for potential expense reduction of $822,000· Representative in weekly Parity Assurance Team meetings to ensure parity among retail and wholesale operations· Department facilitator for Network Services Public Policy Forums and Political Action solicitation· Written and oral communications with internal departments, e.g., Legal Regulatory, Product Management· Achieved Level II training certification and completion of Dale Carnegie Course

Greater Atlanta Area

(Formerly BellSouth Telecommunications, Inc.)ASSISTANT MANAGER | BELLSOUTH TELECOMMUNICATIONS (NOW KNOWN AS AT&T) | 08/2000-10/2003· Regional Support Centero Directly supervised 23 Communications Workers of America (CWA) Service Representatives responsible for assisting internal and external customers on Inbound callso Coached representatives to decrease handling time, resulting in an increase of 10% of total number of calls handledo Monitored Access daily and communicated with Regional Force Office to best allocate representatives in real timeo Contributed to exceeding office-wide target for speed of error collection· Credit & Collections Managemento Directly supervised 22 CWA Collections Representatives responsible for negotiating payment arrangements, collecting over $7 million annually and containing net bad debt to 1.74%o Contributed to customer satisfaction and productivity results, enabling office to receive Center of the Month Award out of the 15 offices within the organizationo Increased direct reports’ total dollars collected from payment arrangements by 76%o Through coaching and development, enabled direct reports to handle approximately 5,800 more calls per month, a productivity increase of 12.8%o Executed local Awards and Recognition Program as office Subject Matter Expert, inspiring direct report to achieve organization-wide recognition as “Top Rep of the Year” Pinnacle Club winnero Implemented selection process for office Relieving Acting Manager teamo Member of the pilot program for the Consumer College of Excellence, an extensive series of training classes designed to enhance the effectiveness of managers within the company’s consumer organizationo Achieved 91.4% on Collection Coach Knowledge/Proficiency test

Master Of Business Administration - Mba, Strategic Analysis, 3.81/4.0

Activities and Societies: President, American Marketing Association Graduate Assistant for Strategy Professor

Bachelor Of Science - Bs, Marketing Major, Fashion Retail Minor, Magna Cum Laude, 3.71/4.0 (Overall), 4.0/4.0 (Major)

Activities and Societies: Alpha Omicron Pi, Alpha Delta Chapter Delta Sigma Pi Business Fraternity Student Government Association

Fashion Design Certificate, Fashion/Apparel Design

Education record

Activities and Societies: Alpha Omicron Pi, Delta Epsilon Chapter

Education record