Amy Hite Email and Phone Number
Amy Hite work email
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Amy Hite personal email
Seeking a position contributing my proven abilities of managing, facilitating change, fostering teamwork and developing talent while driving for business results. Seasoned Manager dedicated to bringing organizations to the next phase of growth and development. Diligent and motivated to improve processes, streamline operations and increase productivity
Q4 Industries, Llc
View- Website:
- q4industries.com
- Employees:
- 6
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Office ManagerQ4 Industries, Llc Apr 2016 - PresentLenexa KsWe are a local janitorial supply company, that main focuses is customer service. I have several rolls with Q4 Industries. I am in charge of the daily operation, management of the office and warehouse staff, some accounting duties and some HR duties. My accounting duties consist of billing of customers purchases, entering accounts payable, and receiving customer payments every day. On a monthly basis I create A/R statements and contact customer for collection of past due bills. I prepare the Bank statements, credit card statements & payroll for our accounting firm as they are need. Our sales men are very busy and I will assist them with creating quotes for new and existing customers. Create sales reports for them to review when they are need. Supply Hero is our website business where customers can buy our products online and we ship to them. For Supply Hero I place the orders with our venders, send tracking information to our customers and help customers with any questions they may have.
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SupervisorCentrinex May 2015 - Jan 2016Kansas City, Missouri AreaSupervised the day-to-day operations on the Veterans' Choice Program for a team consisting of 30+ customer service representatives. My position responsibility include: monitoring the quality of agent's calls to ensure that accurate information and proper procedures were followed; delivering coaching for attendance, adherence, time management, and performance in a timely manner to agent's; gathering data to complete reports on a daily and weekly basis; providing feedback and training to agent's to meet and maintain expected goals.1. Improved quality scores by 20% ahead of my peer group through coaching, developing and mentoring staff2. Manage escalated customer calls effectively and efficiently in a fast-paced, challenging call center environment3. Prepare productivity, time management and adherence reports for site management and client4. Complete performance reports on a weekly basis to assist team in providing excellent customer care5. Motivate entire team to improve productivity and quality of the call center -
Team LeadTarget Jul 2008 - May 2015Kansas City, Missouri AreaLed and motivated a service center team consisting of 50+ team members toward the achievement of established quality through; coaching, teaching and training regarding performance and provide suggestion on how to improve performance. Additionally, developed strong partnerships with other departments to stay informed regarding changes within the business and communicate these changes to my team. Other accomplishment are as follow:1. Ranked the "Most Effective Development Sale Representative" in the local region encompassing 76 stores2. Designed and suggested new display ideas to improve accessibility to merchandise, which increases sales by 5%3. Achieved 30% sales increase with consultative, value-focused customer service approach4. Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals of 80% -
Assistant ManagerQuiktrip Apr 2000 - Mar 2008Kansas City, Missouri AreaManaged staff and store operations to meet customer needs and store goals including assigning task to employees to be completed during their shift. Additional responsibilities included the daily cash flow and inventory management.1. Responsible for the development of 20+ trainers and employees2. Reported to the district manager regarding all store and staff issues3. Completed weekly monetary reports and records that were utilized for profit margins, customer service and inventory control4. Participated in a resource group to develop and identify to, improve poor work process and inefficiency
Amy Hite Skills
Amy Hite Education Details
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High Tech Institute3.0
Frequently Asked Questions about Amy Hite
What company does Amy Hite work for?
Amy Hite works for Q4 Industries, Llc
What is Amy Hite's role at the current company?
Amy Hite's current role is Office Manager at Q4 Industries, LLC.
What is Amy Hite's email address?
Amy Hite's email address is am****@****nex.com
What schools did Amy Hite attend?
Amy Hite attended High Tech Institute.
What skills is Amy Hite known for?
Amy Hite has skills like Customer Service, Training, Time Management, Superb Time Management Skills, Process Improvement, Outlook, Quality Assurance And Control, Strong Problem Solving Aptitude, Customer Satisfaction, Management, Microsoft Office, Quickbooks.
Who are Amy Hite's colleagues?
Amy Hite's colleagues are Derwin Hawkins, Gregory Kisor, Jason Kisor, A.c.t., I.c.e..
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