Effectively plan, budget, oversee, implement and document all aspects of projects that pertainto Salon Operations. Analyze data & information, develop insights and make recommendationsto drive the Business for all 1500+ salons which delivers over $660 million in annual revenue. Create & execute short and long term operational strategies to support salon services and maximize business growth. Establishes and leverages strong partnerships with key departmentsto achieve overall company success.

Managed up to 22 associates, responsible for salon business including all operations, pet and human safety, sales in high volume salons, labor management, reconciling payroll, interviewing/hiring, scheduling, all aspects of customer service, pet grooming/technical expert, training/coaching/educate all new & tenured associates, and minimize SHRINK through auditing transactions and associate behaviors. *Delivered salon sales metrics and ranked #1 in the District, Top 5% in the company, through hiring/developing high performing & customer focused salon associates, placing high expectations in pet safety, and expense control *Trained & Certified 100+ salon associates across the company as technical grooming experts by developing & enhancing their grooming skills. Ensuring each associate meets or exceeds expectations as far as technical skill, quality, and safety standards.

Worked with customers to resolve any issues, listen to their needs and offer the appropriate solutions to retain their business. Produce positive results measured by customer satisfaction, call quality, & efficiency. Built customer loyalty through listening, relationship building, and professional & persuasive communication skills.