Amy Houck, Msm Email & Phone Number

Malvern, Pa, Us

Promoted to provide decisive, action-oriented leadership, I took charge as Chief of Staff of this high-growth EdTech firm to guide a 550-strong organization (including offshore teams) through multiple M&As and management changes and serve as the driving force behind technology operations and process improvements. Advancing the strategic planning agenda, I regularly work with key stakeholders (board, executive teams) on operational initiatives.Steering large-scale, cross-functional technical programs—from strategic planning, goal setting, and roadmap building, to execution and delivery, I guided the smooth implementation of AI/ML pilot programs across several technology teams. Delivering sweeping operational efficiencies, I rationalized a $50M+ development/engineering/project budget; minimized SaaS/data center costs across software engineering functions; worked alongside C-suite and finance executives to co-develop and optimize Frontline’s annual R&D budget; and personally renegotiated contracts with staffing partners (offshore software developers) to lower rates and capped annual rate increases. [About the company: Riverwood Capital initially invested in Forecast5 Analytics in Sep 2018 and sold it in Dec 2020 to Frontline Education, a former Thoma Bravo company and leading provider of subscription-based administrative software as a service (SaaS) for K-12 educators. Thoma Bravo subsequently sold Frontline Education to Roper Technologies in Oct. 2022 for $3.38B]

Malvern, Pa, Us

Following Forecast5’s acquisition by Frontline, I was asked to stay onboard based on my leadership in situating client-facing teams as strategic enablers to business growth. During my 4-year tenure driving client engagement (3 prior years with Forecast5 Analytics, my client success teams spiked cross-sells by 60% and ended FY2022 delivering $2.8M in upsells to existing clients and $373K in win-backs of lost clients (out of $9.2M in sales ACV).

Naperville, Il, Us

Promoted to steer a new path forward for Forecast5’s business operations, I wasted no time in averting obstacles that could potentially negatively impact programs and objectives. While driving technical metrics, resource utilization and allocation, I focused on boosting performance, productivity, and reliability to serve our clients. To accommodate rapid company growth, I scaled client engagement teams to operational excellence. As one who cultivates a positive, cross-functional work environment, I contributed significantly to DEI&B efforts, including hosting women’s leadership webinars for staff.Growing the client base 48% and increasing client retention rates from 87% to 90% in 3 years was based on a 3-pronged approach: 1) overhauling 5 client onboarding programs to improve efficiency, product delivery, customer service, and the customer experience; and 2) instituting regular client training, workshops, and webinars; and 3) introducing a learning management system (LMS) that provided 24/7 client support to >2,000 clients online.Not only that, in 2019 my team earned $2.5M in upsells, $280K win-backs (out of $7.7M in total sales ACV) and $1.7M in upsells, $132K in win-backs (out of $6M in total sales ACV) in 2018.Placed in charge of streamlining post-merger integration of 2 newly acquired software companies as well as Forecast5 Analytics’ post-acquisition integration into Frontline operations, I oversaw everything from technology tooling and talent integration, to software applications.As the driving force behind process and system improvements, I introduced a new client experience process that ideally positioned the sales team to secure lucrative opportunities; curtailed time spent on payment and debt collection by revamping the invoicing process; aligned software implementations with customer expectations; and co-led the redesign of a mobile-friendly business analytics system.

Naperville, Il, Us

Having started out with Forecast5 driving the quality assurance (QA) agenda, I applied my organizational and problem-solving skills to oversee complex projects, processes, and root cause analysis to keep projects on track. Critical to our success was adaptability, which meant pivoting and adjusting as circumstances evolved and staying focused in rapidly changing environments. Through several key process improvements, we enhanced software quality, document application functionality, regression tests, test cases, and test plans while pushing quality assurance (QA) as a key priority.

Naperville, Il, Us

Initially hired as a QA Analyst (Mar 2012 – Nov 2013) at this fast-growing direct sales software company, I expedited technology testing and defect tracking while generating technical documentation to highlight business requirements. Upon receiving my promotion to Product Technology Trainer (Nov 2013 – Jun 2015), I developed and facilitated a compelling technical training program for the company’s internal technical employees as well as our external clients. Broadening my scope of responsibility, I assumed the role of business analyst in charge of defining requirements for a new software functionality.

Having started out as a Senior QA Consultant (Feb 2001 – Jul 2004) with OAS SOFTWARE CORPORATION (a software development firm), I drove the test planning agenda; traveled to client sites to train end users; and authored user guides and a defect-tracking application.

Involved in various projects as a professional quality assurance consultant for Compuware, with all assignments specializing in project and test planning.

Master Of Science In Management - Msm

Bachelor Of Arts