Collections (30-120 days past due) Negotiate payment arrangements UCC Filing Wrote and sent Final Demand letters for payment Filed claims through Small Claims Court Collected and documented all incoming payments through an excel spreadsheet Invoice date entry (UPS, utilities, Credit Card, etc)Receipt of Invoice (Vendor payment)ReceivingInventory maintenance

Conducted one on one review meetings with staffTrained new employees Handled all escalated/problem calls*Negotiated payment arrangements with members for delinquent accounts*Corresponded with Estate attorneys on deceased member accounts*Filed Claims against Estates through Surrogate CourtsManaged all Servicemembers Civil Relief Act accounts*Assisted collections paralegal with Chapter 7 & Chapter 13 bankruptciesGathered all applicable information for loan extension approvalsProcessed loan refinances/workouts*Researching and resolving member issuesAssigned vehicles for repossessionCollected on and managed the delinquent SEFCU Visa Credit Card portfolio Handled loan and Visa charged off accountsSet up ACH payroll distributions*Worked on Negative Share accounts and potential fraud transactions*Managed and collected on all Negative Share accounts*Completed monthly Negative Share Excel report for CFO approval to charge off*Handled Credit Reporting disputes and errors

Created and managed customer fileReviewed Contracts Scanned Contracts to Adobe SoftwareAdded final markups to contacts through AdobeNegotiated Contract items and termsAssisted Project Managers as neededCorresponded with customers on a daily basis about contract related issues and concerns

Collections Customer credit checks-Dunn & Bradstreet Gathered all credit documentation for new customers Corresponded with customers on related issues and concerns Reviewed payment terms with customers Managed and filed tax exempt forms-SOX Compliance Prepared and filed Insurance Certificates through Liberty Mutual