Amy Imhoff Email and Phone Number
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Experienced Customer Service and Sales Manager who thrives in a flexible and fast paced environment.
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Director Of Customer RelationsQuality Builders Warranty Nov 2021 - Present -
Customer Relations ManagerQuality Builders Warranty May 2016 - Nov 2021Wormleysburg, PaOversee a team of 4 Senior Account Managers. Handle escalated customer issues and concerns. Visit customers on site to ensure they are happy and address any training/customer service issues they may have. Responsible for hiring, coaching, reporting, training, and all administrative duties as it relates to the Senior Acct Mgr team.
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North American Customer Support ManagerMobile Climate Control Dec 2015 - May 2016York, Pennsylvania AreaManaged a team of 6 Customer Service Representatives in the US and 4 in Toronto. Also had responsibility for 2 Technical Service Representatives and 1 Sales Analyst. Responsible for reporting of metrics, facilitating weekly staff meetings, and handling escalated customer concerns and calls. -
Director Of SalesPerform Group Llc Apr 2013 - Dec 2015York, Pennsylvania AreaManage the Curtain Call and Alpha Factor Sales Teams. Responsible for ensuring the company achieves targeted sales goals in our Dance and Gymnastic divisions. Oversee the Customer Service Department. -
Customer Service ManagerPerform Group Llc Dec 2010 - Apr 2013
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Director Of Member And Provider ServicesXlhealth May 2009 - Dec 2010Responsible for the day to day operations of the inbound Customer Service Call Center* Direct a team of 4 managers who oversee 80 agents located in Maryland and South Carolina* Primary contact for vendors providing outsourced call center functions* Develop and implement reporting metrics for operational performance of individuals, teams and department* Plan and manage staffing to consistently meet performance standards for inbound calls* Create and facilitate departmental training* Responsible for call center performance including, but not limited to, average speed of answer, average talk time, and abandon rate -
Card Services Senior Team Manager, Assistant Vice PresidentBank Of America Jun 2000 - Apr 2009Responsible for teams of inbound/outbound call center agents in Customer Service, Collections, Sales, and Consumer Lending* Earned credit lending authority up to $100,000* Led the efforts of a cross functional project management team responsible for customer and associate outreach programs* Coached, trained and developed associates on sales, service, and negotiation skills* Administered performance reviews to assess strengths and development needs of associates while providing feedback and opportunity for growth* Chairperson of the Hunt Valley Associates in Motion team, responsible for associate satisfaction* Managed the efforts of the Hunt Valley Customer Marketing LEAD associates, a group of individuals identified as high potential, ensuring their professional development and coaching them on their ability to coach their peers* Handled escalated calls as well as researched and resolved complex customer issues* Made outbound phone calls to customers to secure payment arrangements and offer assistance to improve their financial situation * Monitored calls focusing on performance development, call handling statistics and service level adherence
Amy Imhoff Skills
Amy Imhoff Education Details
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Physical Education Studies
Frequently Asked Questions about Amy Imhoff
What company does Amy Imhoff work for?
Amy Imhoff works for Quality Builders Warranty
What is Amy Imhoff's role at the current company?
Amy Imhoff's current role is Director of Customer Relations at Quality Builders Warranty.
What is Amy Imhoff's email address?
Amy Imhoff's email address is am****@****vac.com
What is Amy Imhoff's direct phone number?
Amy Imhoff's direct phone number is +141066*****
What schools did Amy Imhoff attend?
Amy Imhoff attended University Of Delaware.
What skills is Amy Imhoff known for?
Amy Imhoff has skills like Customer Service, Training, Management, Coaching, Sales, Team Building, Process Improvement, Project Management, Cross Functional Team Leadership, Account Management, Strategic Planning, Call Center.
Who are Amy Imhoff's colleagues?
Amy Imhoff's colleagues are James Kennedy, Jared Olshefski, Joseph Robinson Hayes, Jennifer Payton Altherr, Rochelle Jameson, Bill Stanford, Anne Maneval.
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3 +166053XXXXX
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Amy Imhoff
Digital Content Marketing, Event Management, & Partnerships For StemNew York City Metropolitan Area3gmail.com, juno.com, gmail.com5 +120346XXXXX
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