•Assembles data, analyzes performance, identifies problems, and develops recommendations to support Management planning and operations using ERP system.•Earned special recognition from customer service for repeated early customer deliveries and fulfilling special circumstances.•Works closely with the Procurement Manager, Project Engineer, Plant Manager, and Sales to manage schedules.•Provides shipment trends, timelines, and estimates to carriers and warehousing to better manage the inventory levels and movement of material orders and customer orders.•Creates work orders and schedules the release of work orders to designated work centers.• Uses MRP system to plan weekly production schedules based on sales forecasts, production capacities, inventory, lead times and monitors back-ordered items, and prioritizes production schedules.• Direct associates in production departments to resolve material issues and adjust schedules to production priorities and/or machine downtimes.•Actively suggests operational improvements to enhance quality, improve productivity and reduce costs while keeping management informed of progress and material requirements.•Oversees RMA processes

• Collaborated claims with management and monitored claims progress with a 95% success rate of reimbursement.• Managed incoming complaints or claims received.• Ensured claim resolution on behalf of the division.• Communicated with customers to request information or provide status on claim resolution.• Worked closely with management on claims which were of high value or disputed by customers to find a resolution.•Investigated and mitigated claim losses.•Communicated with CSR to ensure follow-up with claim communication and payment processing.• Advised clients of their claim-related obligations per company policy and established company freight claim protocol.

Maintained a 96%-99% average for on-time shipments.• Recorded data such as weights, quantities, and storage locations of materials, as well as equipment performance problems and downtime using RedPrairie WMS and Syteline ERP system.•Assist in achieving company goals by assisting production and logistics with QRMP (Quality Risk Management Process)• Conducted monthly safety audits and reported findings to management.• Successfully compiled and filed MRP information producing routine and specialized reports.• Verifying all outbound documentation prior to shipment departure to ensure product integrity and order accuracy.• Processed shipping documents, commercial invoices, created Bill of Ladings, NAFTA, and certificates of origin.• Handled outgoing and incoming shipments, visual inspection, and disposition of returns.• Communicated with suppliers and LTL carriers to align shipments, incoming and outgoing.• Provided skilled training and support within the logistics department.

Analyze product compliance and design conformance of First article samples against in-process results to compile data and interpret the results using TIPQ, SAGE and MAS90 software to collaborate with management, production and engineering departments to create Root Cause Analysis reports and implement solution. Written explanations of flaws and reported inconsistencies, malfunctions or variations from first article inspection and customer requirements to sales and management department. Supported departments by recommending new or revised methods for production efficiency. Collaborated with inventory team to streamline processes and improve in-time supply by 17 percent. Mark items with details such as grade or acceptance-rejection status. Able to operate and maintain lab equipment and tooling. Maintained a 5S and sustainable work environment inspecting aerospace components while adhering to ISO 9000-9001 standards. Participated in multiple Kaizen focus groups.