Amy J. Email & Phone Number

Australia

Australia

Australia

Sydney, New South Wales, Australia

Sydney, Australia

Sydney, Australia

Key Responsibilities:- Developed and implementing marketing strategies such as monthly promotions- Responded to and followed up customer inquiries and complaints- Recruited, interviewed and hiried staff - Performed accounting duties, such as recorded daily cash flow, prepared cash deposits- Monitored operations to ensure compliance with applicable health, safety and hygiene standards- Managed all the day-to-day operations of the spa - Established spa budgets and financial goals. - Developed, monitored and maintained KPI of staff performance and guided staff in goals achievement - Ensured the achievement of monthly sales and performance target- Maintained client databases- Maintained the staff rostering within predetermined budgets- Managed spa product inventories to ensure adequate supplies are maintained - Managed staff training and compliance with the spa standards, objectives and protocols- Leaded the team through exemplary client service, strong sales capability and sound client feedback- Completed daily, weekly and monthly sales and financial reporting- Researched new trends and products which could be implemented into the spa to maintain its competitive advantage

Sydney, Australia

Key Responsibilities:- Developed and implementing marketing strategies such as monthly promotions- Responded to and followed up customer inquiries and complaints- Recruited, interviewed and hiried staff - Performed accounting duties, such as recorded daily cash flow, prepared cash deposits- Monitored operations to ensure compliance with applicable health, safety and hygiene standards- Managed all the day-to-day operations of the spa - Established spa budgets and financial goals. - Developed, monitored and maintained KPI of staff performance and guided staff in goals achievement - Ensured the achievement of monthly sales and performance target- Maintained client databases- Maintained the staff rostering within predetermined budgets- Managed spa product inventories to ensure adequate supplies are maintained - Managed staff training and compliance with the spa standards, objectives and protocols- Leaded the team through exemplary client service, strong sales capability and sound client feedback- Completed daily, weekly and monthly sales and financial reporting- Researched new trends and products which could be implemented into the spa to maintain its competitive advantage

Sydney

Key Responsibilities:- Taking spa reservations & scheduling appointments- Providing warm and friendly 5-star welcoming and greeting to guests. - Delivering an exceptional level of customer service to ensure the achievement of the targeted ranges of scores of the LQA and spa mystery shopper audits. - Answering incoming phone calls and emails inquiries - Promoting spa products & services, and upgrading the services when appropriate- Providing guests with a tour and explaining spa amenities offered - Soliciting guest feedbacks and acknowledging guest preferences for future visits- Handling and resolving guest complaints in a professional manner - Administrative and clerical duties such as documenting spa protocols, procedures and maintaining the client database - Overseeing the maintaining of tidiness of spa's lobby or reception area

Sydney

Key Responsibilities:- Provided a warm and friendly 5-star welcoming & greeting to guests- Provided guests with a tour and explaining spa amenities offered - Oversee the maintaining of tidiness of spa's lobby or reception area- Scheduled appointments in aiming to maximize the utilization of rostered staff hours and facilities available such as room and equipment utilization. - Promoted spa services and recommended the most suitable treatments to meet client’s needs and requests. - Encouraged upgrading or add-on services, rebooking, and homecare products sales - Answered and followed up incoming calls & emails of spa and health club inquires - Cashiering- Opening and closing of the Spa- Daily sales and financial reports to the Spa Manager - Handled and resolved guest complaints- Maintained the tidiness and relaxing overall ambiance of the spa and health club- Assisted guests in guiding through proper use of the gym equipment if required - General administrative duties such as updating the client database and sending out promotional material

Chiang Mai, Thailand

Key Responsibilities: - Carried out supervisory duties in accordance with policies and procedures- Assisted the Spa Manger in all areas of the spa operations such as reception, rostering, inventory control, decision making, conflict resolution, feedbacks and complaints. - Managed all aspects of the spa operations in the absence of the Spa Manager- Ensured that the therapists’ performances were focused towards meeting the spa’s KPI and achieved high scores of LQA and spa mystery shopper audits. - Carried out staff training on treatments standards, protocol and procedures. - Worked closely with the Spa Manager to develop sale and marketing strategies to ensure revenue targets were achieved

Bangkok Thailand

Key Responsibilities: - Delivering exceptional level of 5-star customer service to ensure the achievement of high score of LQA and spa mystery shopper audits. - Performing a variety of beauty and body treatments - Promoting and encouraging the purchase of retail products.

Bachelor Of Business Administration (Bba), Business Administration And Management, General

Graduate Diploma, Cosmetic Dermal Science

Diploma Of Bussiness & Marketing, Business & Marketing

Diploma Of Beauty & Spa Therapy, Beauty & Spa Therapy

Certificate Iv In Massage Therapy, Massage Therapy/Therapeutic Massage

Diploma Of Anatomy & Physiology, Massage Therapy/Therapeutic Massage

Certificate Iv In Beauty Advisor, Spa & Beauty Therapy