Amy Jago Email and Phone Number

Manage a staff of 10-12 people. I instituted monthly team building sessions within my department designed to bring marginal employees back within the team and to keep top performing employees from facing burn out.Ensure customer satisfaction, facilitate on time order placement and on-line ordering for customers.Coordinate with other department heads on inventory issues, customer credit risks and special shipmentsHave been able to increase productivity in my department and reduce operation costs by eliminating two positions.Instituted policies and processes that have eliminated order entry errors by forty percent.Worked with our centralized credit facility to decrease aging receivables by over 100K.We have streamlined procedures and reduced recovery costs to customers by an 8K weekly average.Set up systems to monitor shortages of products by drivers, selectors, customers and products, in effort to reduce losses within the division.

Responsible for monitoring account balances and terms for franchisee and corporate accounts in excess of ten million dollars.Was able to bring by aging worksheet from seventy-eight percent current to ninety-four percent current and reduce over ninety days AR balances from $139,000 to $16,000. Worked with customers to establish payment plans as needed and to identify and monitor high risk accounts for reduction in terms when warranted.Worked with account coordinators to establish when credits were due to customers and to provide documentation on disputed balances.Worked with AR departments to ensure that funds were properly posted and identify and rectify and short payments.Coordinated with third party collection agencies on delinquent customers.Identified and coordinated with Division presidents and controllers on balances that were deemed uncollectible and kept the bad debt for these divisions at a company wide minimum.

Maintain all accounts in my divisionPulling credit history and establishing credit limits for new accountsProcess and track ordersAdvise accounts of balance status and any past due balancesAdvise accounts of inventory levels and any special promotions or offersProvide accounts with PowerPoint images of productIssue RMA's and process credits for accountsPrepare spreadsheets for key accounts to monitor purchase ordersAssist Sales RepresentativesHandle all correspondence for sales representatives via fax and e-mail, as well as written.Make travel arrangements and reservations for representativesPrepare PowerPoint presentations Prepare daily Access and Excel reports for sales representatives to monitor sales dollars, profit margins, top selling stock and pending sales dollars and excess inventory.Prepare monthly reports to track sales numbers to indicate any upward and downward trends and to monitor sales performance.Prepare monthly packages for sales representatives denoting sales dollars by account, any commission deductions, notification of backorders, pending and future orders.Monitor inventory levels; notify production and sales force of any pending shortages.

Responsible for day to day operations in three different locationsMaintain OSHA and DHEC records on chemicalsMaintained MSDS sheets as required by lawOrdered product Supervised staff of 10-15 employees.Was responsible for annual salary reviews.Ensured labor dollar ratio did not exceed required amountsInstituted a piece work policy to cut labor dollars in halfInitiated hiring and any necessary termination of employees.PayrollResponsible for resolving all customer issues.Issues payment to outside vendors