Amy Jamison Email & Phone Number

Morrisville, Nc, Us

New York, Ny, Us

Vice President Contact Center

New York, Ny, Us

• Respected leader of client focused teams with 15+ years of experience in call center customer service, inside sales, and account management. • Consistently recognized as top-performing senior leader with strategic ability to achieve goals and objectives. o HBA Rising Star 2016• Responsible for managing a team of 8 client service professionals supporting 16 clients and 40+ brands and for managing 3 District Sales Managers, 4 Player Coaches and 2 Supervisors. • Strong key stakeholder relationships with Compliance, Sales Operations, Finance, Contracting, Business Development, BU General Managers, Recruiting, Human Resources which results in collaborative execution of processes. • Consistently meet all key milestones and timelines, manage contract budgets and identify opportunities and areas of risk.• Successfully manage 200+ commercial field sales team, established relationship of trust and respect with client brand leadership and internal field partners.

Yardley, Pa, Us

• Responsible for delivery of overall Client Service/Sales Operations activities for 3 multi-channel clients and 10 contracts. • Implemented and led 9 client projects across clinical, commercial field sales, inside sales and service. • Monitored and managed contract deliverables to ensure achievement of management fees at risk.• Fluent in multiple CRM applications, telephony systems and resources including chat, video, co-browse sampling, fulfillment and surveys.• Promoted to Senior Director, Client Services in 2015.

Yardley, Pa, Us

• Served as primary liaison between Client and Publicis, worked closely with Publicis Operations team to develop CRM reports to showcase positive ROI. • Hired and led a team of Inside Sales Representative, monitored productivity/metrics, workload and outputs while addressing issues through performance management and collaboration with the client.• Promoted to Director, Client Services in 2013.