Manage the day-to-day project activities and resources, lead project management team meetings for as a Physical Security and Identity Management (PIAM) vendor multiple clients.Provide program/project schedules and status reports, drive scrum meetings.Design and implement security systems for various customer locations.Full project life cycle ownership, including full implementation from initiation to deployment for multiple initiatives simultaneously. Work with global teams to complete project deliverables prior to site opening deadlines.Developing and managing all aspects of projects including planning, external vendor relationships, communications, resources, budget, change, risks, and issues.Assist with customer support for both RightCrowd on an ongoing basis as needed.Internal product training and demonstration.

Composed user stores and acceptance criteria for implementing new functionality, bug fixes and continuous improvement of the RightCrowd product.Created clickable prototypes for new system functionality.Internal training and product demonstration.Worked with development teams in the Philippines and Australia to implement the product, launch new functionality, upgrade RightCrowd, and integrate with multiple vendors.Effectively utilize research data and analysis to improve business processes, anticipate requirements and uncover areas for improvement.Performed ongoing system testing, troubleshooting, and system support.Created test cases and administer user acceptance testing.Acted as product owner, UX designer, and Business Analyst for new functionality project in the Microsoft badge management system which saves approximately 10,000 total working hours per year.

Contract position for Amazon taxCreated wireframes for a content management system (CMS) for tax jurisdictions, rates, and taxability information. Conducted usability testing to ensure the best experience for system users. Created user workflows. Contributed to requirements documents, use cases, and user stories. Worked closely with stakeholders, users, UX designers, and technical resources to create a functional, user-focused CMS.

Contractor at BECU Senior Business Analyst - IT Business ProcessAgile methodologiesHelped in backlog groomingReportingGathered requirements for ServiceNow custom app creationInternal TestingCoordinated User Acceptance TestingDeveloped ServiceNow catalog item template for internal customer use

Contract Business Analyst with Puget Sound EnergyActed as product ownerComposed user storiesLed user-acceptance testing Process mappingRequirements gatheringCreated future-state use casesFacilitated workshops and meetings Managed risk, issue, and decisions logsWorked with: ServiceNowSharePointSAPData Governance ADKAR Change Methodology

Current state process mappingPresentations and training Product managementFacilitated stakeholder meetingsRequirements elicitation and documentation Training material developmentSystem support and maintenancePrototypingWorked with: BloombergVisio SQLSharePointJiraConfluenceMoqups

Contract-to-hire employee for Milliman, Inc.

Specification and requirements writingData analysisSystem testing

Scoping and requirements Systems TestingTeam coordination and delegationUser-testing supportLiaison between the business and my department

Crafting and modifying retirement plan participant communications, project management, and representing my department in sales presentations.

Retirement Plan recordkeeping administrationTrainingSubject matter expert of multiple systems and processesSystems user acceptance testingProject managementProblem solvingProactive service offerings