Amy Jerusalmi Email & Phone Number

As the Chief Customer Officer at Reachdesk, I supported the organization in doubling its customer base and growing annual revenue by 150% in less than 18 months, and was a significant contributor to the signing of the largest 3-year renewal in the company’s history.I scaled the customer organization on a global level, including customer and professional.

When I became responsible for North American Marketing Services, after Mastercard acquired SessionM, I faced a multi-year declining revenue stream. To reverse that decline, I adjusted my thinking to be more product-oriented, and then rewrote the value proposition and go-to-market strategy.In only a year, we not only reversed the decline in revenue but grew.

Boston, Massachusetts, United States

This role entrusted me with responsibility for four crucial facets: customer success, professional services, customer support, and managed services, and through them, providing “One Voice to the Customer” to ensure that all our customer interactions were streamlined and cohesive.I led the customer success team to retain and grow multimillion-dollar.

Boston, Massachusetts, United States

I was promoted to a role that placed me at the intersection of strategy and operations, where I helped drive the organization’s pivot from media and research to an enterprise platform. I was involved in building the customer organization, new go-to-market strategies, building solution engineering, and more. This transition was complex and required careful.

Boston, Massachusetts, United States

My tenure with SessionM began with establishing the account management and operations teams. Starting from the ground up, I brought together a group of talented individuals committed to delivering top-tier services to our clients. Building these teams clarified for me the importance of connecting customer and operational teams in order to increase.

New York, New York, United States

After being promoted, I became an evangelist for the growth of mobile advertising and the iAd platform, helping shape how advertisers approached mobile and leveraging the strength of this innovative platform.A key part of my role involved guiding senior account managers in managing and growing multimillion-dollar accounts, including AT&T, Nissan, P&G.

New York, New York, United States

After Apple acquired Quattro Wireless, I played an instrumental role in launching the first advertiser on the iAd platform. This milestone marked a significant moment in the evolution of Apple’s advertising services.While in this role, I mentored and guided three key team contributors who were under my leadership and promoted them into managerial roles to.

Boston, Massachusetts, United States

In my first role as a true member of the executive team, my first task was establishing the account management team and assembling a skilled team that would support both pre- and post-sales activities. This was the first time I was responsible for creating and building a team from the ground up for a start-up company, and I took on the role of a hands-on.

Boston, Massachusetts, United States

My first responsibility at Quattro was to build and grow the advertising account management group. An essential part of my role was establishing and nurturing customer relationships with clients, including household names CoverGirl, Herbal Essences, Vicks, Sony, and Lionsgate Entertainment. In each interaction, my focus was on understanding the client’s.

Boston, Massachusetts, United States

Promoted to Director of Product Operations, I led a dedicated team that included a manager, a team of product support specialists, and the product operations group. Together, we maintained and grew four products: Mail Fulfillment, Investor Hotline, Governance Reporting, and Document Conversion, along with their associated client bases.Additionally, I.

Boston, Massachusetts, United States

After CCBN was integrated into Thomson Financial, I took on the role of Manager, Client Services, in which I oversaw a team of account managers serving an extensive territory that included the Southeast, Latin America, Canada, London, and Bermuda.While in this role, I built a new team in Toronto, which included consulting clients to understand their needs.

Boston, Massachusetts, United States

Promoted to the role of Team Leader, Corporate Service Associates, I managed, motivated, and developed a dynamic team of associates, honing my leadership and team-building skills. During the company’s acquisition by Thomson Financial, I played a substantial role in product and team integrations, ensuring a smooth transition for both our team and our clients.

Boston, Massachusetts, United States

In my first role at CCBN, I managed approximately 65 clients, assisting them in their investor relations efforts. During my time as an account manager, I maintained a 100% retention rate with my clients. Part of my job involved educating clients on our features, products, and services, and proactively consulting with them to meet their needs. This also led.