Amy (Baker) Anderson, Med, Cptm Email & Phone Number

A diligent and result oriented professional with robust experience acquired over the years in delivering optimal results & business value driving staff training and development in high-growth environments. Skilled in Directing all facets of staff leadership and development – including curriculum design, material development, e-learning and software implementation, and post-training analysis/review – to measurably improve and expand staff skillsets and achieve corporate objectives across the healthcare industry. Holds credit for planning and executing a high-level onboarding training program for high-performing personnel to advanced skill development. Excels in Performing continual process improvement by keenly evaluating training results using KPIs. Articulate communicator with exceptional mentoring skills in transforming a low performing team to a high caliber workforce coupled with proven abilities to understand people psychology backed by confidence to interact with individuals at all levels. Exceptional communication, presentation & interpersonal skills to grasp new concepts quickly and productively utilizing the same.Areas of Expertise: Program Planning and Development  Quality assurance  Short- and long-range planning  E-learning techniques  Competency and technical skill gaps  Presentations  Key performance indicators (KPIs)  Process improvement and change management Traditional and web-based training  Course development  Curriculum design and development  Budget administration  Needs analysis  Customer Service  Problem-Solving  Leadership  Strong Interpersonal Skills  Analytical Skills  Relationship Management  Team Management  Outstanding Communications SkillsOther experiences:Biomedical Technician 2 yearsLoretto Hospital, Greater Chicago Area --Maintained and repaired medical equipment. Wrote policies and procedures for the Biomedical Engineering Department. Biomedical Technician 4 yearsResurrection Health Care, Greater Chicago AreaMaintained and repaired medical equipment. Assisted in project concerning the Baxter Colleague Infusion Pumps, pump mechanism high rate of failure. Discovered the gears wearing and teeth braking due to gears slightly too small and the low quality lubrication that was used on the gears. To know more about me or how I can help you or your business, contact me at: amy.baker.jo@gmail.com