Oversee all technical components of billing and ensure functionality. Execute solutions to include project oversight and communications. Ensure customer service excellence. Manage department regulations and negotiations of contracts for software, application maintenance, and hosting agreements. Serve as a SME on the DPU SAP System and Cityworks for field operations. Prepare RFPs and recommend technology components. Oversee consultants and Leadership of two direct reports and a $4M budget.

Managed daily operations of the meter shop and meter reading operations. Maintained equipment operations, and improved field processes and communications, in addition to the workflow for Cityworks items. Analyzed issues and recommended solutions. Managed AMI/AMR projects. Ensured solid communications assisting customer service with billing issues as needed. Maintained EPA requirements and oversaw 40 direct reports. Held a Class II Water Distribution license. Managed entire Water Distribution operations including tapping and construction. Developed and managed a $20M budget. * Cut costs on copper and significantly improved efficiency. * Implemented the Hansen asset management program allowing the digitalization of maps thus eliminating paper maps.

Teamed with field operations to develop and execute the work order management system – Cityworks. Tackled special projects including working with Fleet Operations on the asset management system and improving operational processes. Oversaw the 5 direct reports. * Spearheaded the grass program - contracting out grass cutting for parks and neighborhood operations. Developed processes within Cityworks for the contracted workflow.* Conducted audit of the Fleet Faster database resulting in ensuring equipment is updated more efficiently. Updated appropriate account information in the system and made certain that vehicles are properly accounted for by the division.* Implemented Cityworks for Facility operations for citywide chargebacks.* Developed a Cityworks system for Sewers to eliminate paperwork and eliminate the need to track employees in two separate systems.* Improved process from paper lists to GIS maps for mowing operations and Cityworks to track costs. Moved from their mow routes to bidding for private contractors to bid on their routes. Utilized the Cityworks app for contractors mowing the parks / street ROW.

Managed daily division operations supporting street repairs, alley cleaning, utility cut repairs, demolition of households, street sweeping, surface treatment, mill / fill on roadways, bridge maintenance, leaf collection, and snow and ice removal. Oversaw 172 direct reports.* Launched a new vehicle purchasing policy to reduce the number of vehicles and increase their annual use. The new fleet is mandated to utilize a leaf box for leaf collection operations, a v-box for snow and ice control, and a hauling box for other operations. * Developed and executed a skills-based testing process versus using structured oral interviews for some job classifications. Employees are offered positions based on skills to perform combined with a structured oral interview. Formulated a training program providing employees with heavy equipment operating training and opportunities for advancement.

Negotiated contracts with vendors, prepared RFPs, and Request for Qualifications; reviewed contracts, prepared contracts, and followed through with grant agreements. Assisted with union contract negotiations for bargaining units within the City benchmarking other municipalities for public service operations, preparing policies and procedures, implementing policies and procedures by union contracts, video recording, and photographing departmental activities, developing, scripting, and producing a video of departmental activities and handling an array of problems / situations. Reported to and assisted the Director of Public Service with issues. Additionally, ran daily operations of the Hoffman Road Landfill for eight months.* Introduced a video highlighting the Public Service Operations.* Ensured grant-funded programs were implemented and evaluated as established by grant guidelines.* Improved the perception of the Department of Public Service.* Benchmarked the City to other cities.* Improved hiring practices.