Amy Johnson Email & Phone Number

I am currently open to new opportunities and can be contacted via LinkedIn.

Cleveland, Ohio, United States

Senior Project Manager/Senior Business ConsultantLed and managed project(s) for a key Centric client in greater Cleveland, OH• Led and managed project efforts with a core project team of ten stakeholders; key project deliverables included requirements documentation, project plan, risk log, project status report, user stories, testing documentation, epics, etc. • Assistance with general account management tasks for key Centric clients/accounts in Ohio

University Bank, Ann Arbor Michigan

Managed enterprise testing for bank conversion ERP project moving from FIS to Fiserv that entails project planning, testing, issue resolution, system pilots, go-live events, and post-implementation support. • Led and managed User Acceptance Testing for bank conversion with six internal bank teams and over 500 test cases; successful test case completion for all groups between 85 to 92 percent passing of test scripts and test cases. • Developed and executed cross functional test cases… Show more Managed enterprise testing for bank conversion ERP project moving from FIS to Fiserv that entails project planning, testing, issue resolution, system pilots, go-live events, and post-implementation support. • Led and managed User Acceptance Testing for bank conversion with six internal bank teams and over 500 test cases; successful test case completion for all groups between 85 to 92 percent passing of test scripts and test cases. • Developed and executed cross functional test cases with multiple third-party application integrations to Fiserv Premier to include but not limited to ACH functionality, treasury functionality and commercial loan functionality. Show less

Cleveland/Akron, Ohio Area

Managed multiple IT project implementations, with responsibility for budgetary controls, resource management, project planning, testing, issue resolution, system pilots, go-live events, and post-implementation support. • Led and managed three separate vendor RFP processes for technology platform engagements resulting in the selection of MRI to replace SAP. o Developed the sourcing strategy, identified potential partners, created the RFPs, vetted vendors, negotiated pricing and… Show more Managed multiple IT project implementations, with responsibility for budgetary controls, resource management, project planning, testing, issue resolution, system pilots, go-live events, and post-implementation support. • Led and managed three separate vendor RFP processes for technology platform engagements resulting in the selection of MRI to replace SAP. o Developed the sourcing strategy, identified potential partners, created the RFPs, vetted vendors, negotiated pricing and contracts, and onboarded new partners.o Selected as the Enterprise Relationship Manager for the MRI Commercial Real Estate application, overseeing daily operations, reviewing open tickets, and planning of system upgrades. Show less

Cleveland, Ohio, United States

Conducted a current state assessment of 8 businesses (i.e., HR, Legal, Finance, Accounting) to measure technology needs against business goals, in partnership with a 30-member IT team. Developed proposals and high-level action plans, recommending automation of workflow and approval processes by utilizing ServiceNow enterprise-wide. • Assisted with a Workday implementation, integrating Chronos historical employee data, timekeeping, and payroll.

Charleston, South Carolina Area

IT Business Partner supporting Operations, Accounting, HR, Legal, Technology and Wealth/Treasury • Performed M&A due diligence and systems integration for a merger with Georgia Bank & Trust, comparing Jack Henry to Fiserv. Managed a team of 40+ project members to integrate with Fiserv, move $15B in assets, and oversee the conversion and integration of 10 years of data. o Led a workstream, post-acquisition by South State Bank, managing a budget of $1.5MM and a team of 25 IT… Show more IT Business Partner supporting Operations, Accounting, HR, Legal, Technology and Wealth/Treasury • Performed M&A due diligence and systems integration for a merger with Georgia Bank & Trust, comparing Jack Henry to Fiserv. Managed a team of 40+ project members to integrate with Fiserv, move $15B in assets, and oversee the conversion and integration of 10 years of data. o Led a workstream, post-acquisition by South State Bank, managing a budget of $1.5MM and a team of 25 IT professionals, to convert 12 Georgia Bank & Trust branches to a common platform, including hardware, software, network, security, and signage. o Hired 30 IT contractors within a 2-month period to support the acquisition. • Appointed as Customer Success Manager to support Fiserv, including day-to-day operational support, customer support, problem resolution, and managing the application upgrades for 6 business units. Ensured that all contracts were executed and that approved payments reflected contractual terms. Show less

Toronto, Canada Area

Directed risk management, audit coordination, IT strategy, project initiation, and project deployment for the Software Development Lifecycle (SDLC) methodologies for both TD Canada and TD US. • Prioritized and remediated 250 high-medium risk technology audit findings and gathered/presented documentation on technology projects for the IT governance audit. Led closure of open audit findings of Islands of IT for 70+ applications, developing remediation plans as well as a dashboard to track… Show more Directed risk management, audit coordination, IT strategy, project initiation, and project deployment for the Software Development Lifecycle (SDLC) methodologies for both TD Canada and TD US. • Prioritized and remediated 250 high-medium risk technology audit findings and gathered/presented documentation on technology projects for the IT governance audit. Led closure of open audit findings of Islands of IT for 70+ applications, developing remediation plans as well as a dashboard to track progress.• Optimized the IT governance process for over 200 technology projects, introducing project stage-gate methods and applying best practices to improve the speed of delivery and execution. Show less

Cleveland/Akron, Ohio Area

Responsible for project initiation, deployment, and conversion management for over 25 projects, delivering $750K in revenue supporting the City of Cleveland, Cuyahoga County, and domestic risk management practice. • Utilized a phased approach to implement MS SharePoint and Exchange for 4,000 end users in the City of Cleveland. • Led a current state assessment of 50 public safety dispatch operations (i.e., 911) across Cuyahoga County, conducting extensive interviews to gather data on… Show more Responsible for project initiation, deployment, and conversion management for over 25 projects, delivering $750K in revenue supporting the City of Cleveland, Cuyahoga County, and domestic risk management practice. • Utilized a phased approach to implement MS SharePoint and Exchange for 4,000 end users in the City of Cleveland. • Led a current state assessment of 50 public safety dispatch operations (i.e., 911) across Cuyahoga County, conducting extensive interviews to gather data on technology, operations, and costs. Developed recommendations for the Cuyahoga County government to consolidate operations to produce $3MM in savings. Show less

Greater New York City Area

Supervised 5 Support and Customer Service staff and an operating budget of $1.5MM for mutual fund operations and accounting with senior project management responsibilities. • Prepared quarter-end close statements for 2,000 accounts with reinvested and distributed income calculations. Supervised a call center, handling 25,000 inquiries annually. • Improved document time-to-delivery by 25% by implementing business management automation solutions.• Led planning for all logistics for… Show more Supervised 5 Support and Customer Service staff and an operating budget of $1.5MM for mutual fund operations and accounting with senior project management responsibilities. • Prepared quarter-end close statements for 2,000 accounts with reinvested and distributed income calculations. Supervised a call center, handling 25,000 inquiries annually. • Improved document time-to-delivery by 25% by implementing business management automation solutions.• Led planning for all logistics for bi-annual Board of Director meetings; regularly presented to the BOD on operational metrics and performance. Show less

Cleveland/Akron, Ohio Area

Promoted to manage a $5MM budget and leadership for a team of 30 Business Analysts, Technology Analysts, and Operational Associates. Maintained multiple business and financial systems, supervised vendor relationships, and implemented system upgrades. • Consolidated systems and streamlined processes resulting in greater efficiency and decreasing costs by $100K. • Managed large technology and operations teams and implemented training, coaching, and career development to facilitate… Show more Promoted to manage a $5MM budget and leadership for a team of 30 Business Analysts, Technology Analysts, and Operational Associates. Maintained multiple business and financial systems, supervised vendor relationships, and implemented system upgrades. • Consolidated systems and streamlined processes resulting in greater efficiency and decreasing costs by $100K. • Managed large technology and operations teams and implemented training, coaching, and career development to facilitate promotion and enrichment. Utilized Gallup Engagement surveys and employee feedback to implement changes to improve work culture and performance.• Certified as a Six Sigma Black Belt and utilized tools for data-driven decision-making and continuous improvement.• Researched cybersecurity technologies identified and vetted IT strategic vendors, and managed ongoing vendor relationships. Show less

Cleveland, Ohio, United States

Led cross-functional project teams of 20 members for LOB transformation delivery and created a divisional Disaster Recovery Plan protecting 200+ employees.• Coordinated User Acceptance Testing (UAT) for the implementation and upgrades for ERP (Jack Henry).

Master Of Business Administration (M.B.A.), Finance, General

Bachelor Of Arts - Ba, International Business