Amethyst (Amy) Keeling, Msls, Cpm Email & Phone Number

Ames, Iowa, United States

• Develop and supervise a diverse team to elevate internal and external customer service standards to facilitate Iowa DOT claims management processes efficiently. Streamline and modernize workflow by conducting.
• Amplified employee productivity through new technology during the COVID pandemic introducing efficient and user-friendly billing processes for memorandum cost reporting. Raised hardcopy to digital conversions by 90%.
• Developed updated reporting & claims tracking utilizing SQL Server Management Studio to gather data and accurately report various claim types and collections status/revenues.
• Researched and led the implementation of Origami (SaaS) to create a modern, streamlined data gather process to enable correct and efficient claims processing (both tort & property damage) to maximize ROI with.

New Hampton, Iowa

• Review all large-scale, multimillion-dollar contracts and manage an extensive portfolio that includes sales, purchases, and leases (as both lessee and lessor) for an established regional concrete company with 120.
• Optimized management software (ProLease) to track real estate & equipment leases, workplace data, and ensure that new compliance standards in accounting (FASB & IASB) are followed. Coordinated with the safety manager.
• Launched mechanic’s lien process to guarantee payment from contractors & suppliers and conducted training on monopolies & anti-trusts laws presenting to approximately 150 regional plant managers.

Waverly, IA

• Provided administrative legal services for a family law practice that represented 65 counties throughout Iowa.
• Optimized cloud-based practice management software (Clio) to efficiently track critical filing deadlines and documentation, in addition to case management.

New Hampton, IA

Handling all types of legal research, document drafting, contract review & negotiation, small claims & probate collections, drafting & implementing policy and procedures company wide, HIPPA security officer, real estate management.

Johnston, IA

• Collected on and resolved customer accounts belonging to deceased individuals. Helped families resolve account issues to the mutual benefit of the family, estate and John Deere Financial. Provided excellent customer.
• Resolved approximately 85% of an average annual debt portfolio of $21 million over four years (approximately $71.4 million).
• Achieved a world-class customer service rating of 100% for 2015 & 2016 (the company’s most esteemed benchmark).

Johnston, IA

• Collected on delinquent accounts under 60 days past due. Resolved customer questions and issues on multiple types of accts. Provide excellent customer service to account holders. Handled inbound calls from customers.
• Average Service Quality score of 97.6% (requires 95% to be world-class)
• Negotiated payment arrangements to bring accounts current.

Johnston, IA

Provided support for customer and channel partner bankruptcies by preparing collection letters according to provincial & federal legislation and internal policies. Created repossession files on accounts assigned to the recovery department. Collected on delinquent accounts under 60 days past due. Resolved customer questions and issues on multiple types of.

West Des Moines, IA

Provided administrative support, office management and research for lead personal injury and malpractice attorney. Drafted pleadings and discovery. Prepared discovery requests and responses, orders, petitions, motions and pleadings. Scheduled conferences, hearings and court dates. Prepared trial exhibits. Maintained trial notebooks containing pertinent.

Des Moines, Iowa Area

Expedited legal claims filed by individuals, employers, brokers, and partners. Reviewed and approved any excess hours for participating attorneys in the network and located nearby attorneys with relevant expertise for clients. Provided product onboarding for new merchants and existing customers regarding services, solutions, and training. Facilitated.

West Des Moines, IA

Provided legal support for two attorneys practicing litigation with extensive focus on family law, workers' compensation, personal injury, criminal law, appellate procedure, and bankruptcy. Prepared discovery requests and responses, orders, various petitions, motions and pleadings. Conducted investigations. Prepared trial notebooks containing important.

Cpm, Public Administration

Certified Public Manager® Program The Iowa Certified Public Manager® Program (CPM) is the premium nationally accredited professional.

Master'S Degree, Legal Administration, 4.0

The Master's in Legal Studies online program provides a solid foundation in legal doctrine and concepts while developing and refining your.

Bachelor Of Applied Science (Basc), Legal Studies, General, 3.98

The Bachelor of Science Degree in Legal Assistant/Paralegal prepares graduates, under the guidance of an attorney, to interview, gather.