Amethyst (Amy) Keeling, Msls, Cpm Email & Phone Number

Ames, Iowa, United States

Develop and supervise a diverse team to elevate internal and external customer service standards to facilitate Iowa DOT claims management processes efficiently. Streamline and modernize workflow by conducting subordinate training on various software systems (MS Office, Adobe Acrobat Pro, SQL Server Management Studio) to efficiently build forms, templates & reports for business use.Strategize with the departmental supervisor on employee selection, hiring, onboarding, disciplinary procedures, goal setting, evaluations, and corrective action plans to ignite performance, engagement, and development. Serve as a reputable public service ambassador at local community colleges to promote internship programs with the Iowa DOT. Coordinate with the Attorney General’s office to investigate and adjudicate tort claims against the Iowa DOT. Gather and analyze legal research to determine any negligence. Develop metrics and tracking for tort and property claims with a focus on implementing faster turnaround times, acquiring necessary receipts, and controlling costs.• Amplified employee productivity through new technology during the COVID pandemic introducing efficient and user-friendly billing processes for memorandum cost reporting. Raised hardcopy to digital conversions by 90% within the first three months by implementing under-utilized software and Adobe Acrobat Pro.• Developed updated reporting & claims tracking utilizing SQL Server Management Studio to gather data and accurately report various claim types and collections status/revenues.• Researched and led the implementation of Origami (SaaS) to create a modern, streamlined data gather process to enable correct and efficient claims processing (both tort & property damage) to maximize ROI with automation while increasing team engagement and satisfaction.

New Hampton, Iowa

Review all large-scale, multimillion-dollar contracts and manage an extensive portfolio that includes sales, purchases, and leases (as both lessee and lessor) for an established regional concrete company with 120 locations in seven states. Additional responsibilities include negotiating & managing contracts with customers & suppliers, reviewing budgets, human resources, and consultation. • Optimized management software (ProLease) to track real estate & equipment leases, workplace data, and ensure that new compliance standards in accounting (FASB & IASB) are followed. Coordinated with the safety manager on installing automated external defibrillators (AEDs) in the facility for any cardiac emergencies. • Launched mechanic’s lien process to guarantee payment from contractors & suppliers and conducted training on monopolies & anti-trusts laws presenting to approximately 150 regional plant managers.

Waverly, Ia

Provided administrative legal services for a family law practice that represented 65 counties throughout Iowa.• Optimized cloud-based practice management software (Clio) to efficiently track critical filing deadlines and documentation, in addition to case management.

New Hampton, Ia

Handling all types of legal research, document drafting, contract review & negotiation, small claims & probate collections, drafting & implementing policy and procedures company wide, HIPPA security officer, real estate management.

Johnston, Ia

Collected on and resolved customer accounts belonging to deceased individuals. Helped families resolve account issues to the mutual benefit of the family, estate and John Deere Financial. Provided excellent customer service to account holders and served as a team leader in providing legal knowledge, process coordination, and resolution to keep our department in compliance and working efficiently.Worked with legal representatives and customers in all 50 states (including Tribal areas) with estate law & probate cases, collections, & confiscation of heavy equipment for the farming and construction industries. • Resolved approximately 85% of an average annual debt portfolio of $21 million over four years (approximately $71.4 million). • Achieved a world-class customer service rating of 100% for 2015 & 2016 (the company’s most esteemed benchmark).

Johnston, Ia

Collected on delinquent accounts under 60 days past due. Resolved customer questions and issues on multiple types of accts. Provide excellent customer service to account holders. Handled inbound calls from customers, dealers, merchants, and sponsors to address any inquiries. Documented and entered all interactions into a data system to archive and facilitate resolutions. Reviewed and researched accounting reports for non-sufficient funds, late charges, and pre-authorized payments action while providing world-class customer service.• Average Service Quality score of 97.6% (requires 95% to be world-class)• Negotiated payment arrangements to bring accounts current.

Johnston, Ia

Provided support for customer and channel partner bankruptcies by preparing collection letters according to provincial & federal legislation and internal policies. Created repossession files on accounts assigned to the recovery department. Collected on delinquent accounts under 60 days past due. Resolved customer questions and issues on multiple types of accounts and provided excellent customer service to account holders

West Des Moines, Ia

Provided administrative support, office management and research for lead personal injury and malpractice attorney. Drafted pleadings and discovery. Prepared discovery requests and responses, orders, petitions, motions and pleadings. Scheduled conferences, hearings and court dates. Prepared trial exhibits. Maintained trial notebooks containing pertinent pleadings, jury direction, pre-trial motions, trial briefs, witness lists and additional documentation for trial execution. Provided computer IT/troubleshooting support including setting up, backing up, and maintenance. Implemented paperless filing system throughout the office by integrating TrialWorks, Adobe, & QuickBooks Pro for case management processes to enhance trial preparations, litigations, & auto-settlement statements.

Des Moines, Iowa Area

Expedited legal claims filed by individuals, employers, brokers, and partners. Reviewed and approved any excess hours for participating attorneys in the network and located nearby attorneys with relevant expertise for clients. Provided product onboarding for new merchants and existing customers regarding services, solutions, and training. Facilitated troubleshooting on claims filing, attorney billing, and complex case resolutions.Assisted with special referral recruiting, processed standard claims as needed, and backed up administration of incoming claims for submission, assignment, and filing.

West Des Moines, Ia

Provided legal support for two attorneys practicing litigation with extensive focus on family law, workers' compensation, personal injury, criminal law, appellate procedure, and bankruptcy. Prepared discovery requests and responses, orders, various petitions, motions and pleadings. Conducted investigations. Prepared trial notebooks containing important pleadings, jury instructions, pre-trial motions, trial briefs, witness lists and other documents needed for trial execution.Developed witness lists, contacted and interviewed witnesses, and maintained files. Adhered to Research of Iowa Code and statutes and drafting memoranda.Trained new office staff and was appointed office technology specialist performing research and contract negotiation for office equipment.

Cpm, Public Administration

Certified Public Manager® Program The Iowa Certified Public Manager® Program (CPM) is the premium nationally accredited professional.

Master'S Degree, Legal Administration, 4.0

The Master's in Legal Studies online program provides a solid foundation in legal doctrine and concepts while developing and refining your.

Bachelor Of Applied Science (Basc), Legal Studies, General, 3.98

The Bachelor of Science Degree in Legal Assistant/Paralegal prepares graduates, under the guidance of an attorney, to interview, gather.